RE: SMA policy was: JAWS update now available
- From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 22 Jun 2007 14:07:36 -0400
I agree that this policy is nothing short of highway robbery; why don't
more of us switch to something else??? That's a real, not rhetorical,
question. I guess it's because someone else paid for JAWS for us, and
they won't pay for something else if we tell them we (or they) made a
mistake.
I'm trying to get tech support (via email with someone named Tracy), and
I'm becoming very frustrated with FS right now. Essentially no tech
support, ridiculous upgrade policies, and no payment plans for ownership
makes me wonder how FS got where they are???
Chip
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
On Behalf Of Alan Clendinen
Sent: Friday, June 22, 2007 5:52 AM
To: jfw@xxxxxxxxxxxxx
Subject: SMA policy was: JAWS update now available
I'm afraid the SMA policy is worse than what you describe. If
you choose not to keep your SMA current, and then one day you decide to
buy a SMA so you can upgrade to the latest JAWS update, Freedom
Scientific will demand that you pay for all of the SMAs that you failed
to purchase. In other words, if you did not buy an SMA that covered JFW
versions 7 and 8, and then wanted to upgrade to JFW version 9, they
would require you to pay for a SMA that covered JFW versions 7 and 8,
and also pay for the SMA covering JFW 9 and 10. They don't care if
versions 7 and 8 were buggy or that you did not download them, you are
expected to pay for those previous SMAs. I experienced this situation
when a couple of versions of JFW were incompatible with the Windows
Sticky-keys utility I have to use, due to being one-handed. I couldn't
use two versions of JFW because of this bug, but FS still demanded I pay
for the SMA covering those unusable versions before I could get the SMA
for the latest version in which the bug was fixed.
Alan
Blake wrote:
I'm afraid it doesn't matter whether you install an upgrade or
not. If you
buy an SMA, you're entitled to two consecutive upgrades.
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