Re: SMA policy was: JAWS update now available

I have one more sma and then I am switching I am going to system access for 
home. I am not a programmer and don't need everything that freedom offers. and 
I don't like you have to pay more if you have pro in vista or xp and the 
payments is a lot more.  For around the same price I can change to system 
access.  I have been working on my 30 day trial and for the most part I am 
happy with the program.
  ----- Original Message ----- 
  From: Frank L. DeWeese 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Saturday, June 23, 2007 10:23 AM
  Subject: Re: SMA policy was: JAWS update now available


  My experience with FS is about the same as yours, Chip.  We should try to get 
agencies for the blind to become involved.  Where's the NFB and ACB when you 
need them?
    ----- Original Message ----- 
    From: Chip Orange 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Friday, June 22, 2007 2:07 PM
    Subject: RE: SMA policy was: JAWS update now available


    I agree that this policy is nothing short of highway robbery; why don't 
more of us switch to something else???  That's a real, not rhetorical, 
question.  I guess it's because someone else paid for JAWS for us, and they 
won't pay for something else if we tell them we (or they) made a mistake.

    I'm trying to get tech support (via email with someone named Tracy), and 
I'm becoming very frustrated with FS right now.  Essentially no tech support, 
ridiculous upgrade policies, and no payment plans for ownership makes me wonder 
how FS got where they are???

    Chip


    Chip






    ------------------------------

    Chip Orange
    Database Administrator
    Florida Public Service Commission

    Chip.Orange@xxxxxxxxxxxxxxx
    (850) 413-6314

     (Any opinions expressed are solely those of the author and do not 
necessarily reflect those of the Florida Public Service Commission.)






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      From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On 
Behalf Of Alan Clendinen
      Sent: Friday, June 22, 2007 5:52 AM
      To: jfw@xxxxxxxxxxxxx
      Subject: SMA policy was: JAWS update now available


      I'm afraid the SMA policy is worse than what you describe. If you choose 
not to keep your SMA current, and then one day you decide to buy a SMA so you 
can upgrade to the latest JAWS update, Freedom Scientific will demand that you 
pay for all of the SMAs that you failed to purchase. In other words, if you did 
not buy an SMA that covered JFW versions 7 and 8, and then wanted to upgrade to 
JFW version 9, they would require you to pay for a SMA that covered JFW 
versions 7 and 8, and also pay for the SMA covering JFW 9 and 10. They don't 
care if versions 7 and 8 were buggy or that you did not download them, you are 
expected to pay for those previous SMAs. I experienced this situation when a 
couple of versions of JFW were incompatible with the Windows Sticky-keys 
utility I have to use, due to being one-handed. I couldn't use two versions of 
JFW because of this bug, but FS still demanded I pay for the SMA covering those 
unusable versions before I could get the SMA for the latest version in which 
the bug was fixed.

      Alan

      Blake wrote:
      I'm afraid it doesn't matter whether you install an upgrade or not. If you
      buy an SMA, you're entitled to two consecutive upgrades.

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