I gave up on tech support after I was told that I had changed a setting deep down in configuration manager that was screwing up my Jaws. Wu hu. ----- Original Message ----- From: Crystal French To: jfw@xxxxxxxxxxxxx Sent: Friday, June 22, 2007 1:03 PM Subject: Re: SMA policy was: JAWS update now available I expect, Chip, if you are like me, I am reluctant to have to invest in another screen reader, and, then, learn to use it. As for Tracey, and tech support. good luck with that one. I gave up after the last time, when tech support could only tell me to reboot the computer. Crystal