[jaws-uk] Re: Tesco.com
- From: "david pritchard" <wd.pritchard@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Wed, 8 Oct 2008 10:59:48 +0100
Hi all,
When this problem occurs, changing the item quantity to zero and updating does
not work- you still get the error message. The Tesco support team member I
spoke to could not change it either. They actually re entered the order for me.
Regards
David
----- Original Message -----
From: Wendy Sharpe
To: jaws-uk@xxxxxxxxxxxxx
Sent: Wednesday, October 08, 2008 9:46 AM
Subject: [jaws-uk] Re: Tesco.com
Barbara
Once an item is in your basket, if you want to remove it, you have to enter 0
in the quantity box. Then when you press update basket it should tell you
which items you have removed. It doesn't work if you simply delete the
quantity from the box and leave it empty.
Wendy
------------------------------------------------------------------------------
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of david pritchard
Sent: 08 October 2008 09:28
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Tesco.com
Hi Barbara,
I am a regular user of the Tesco site and have experienced this problem. In
fact I've spent several long phone calls to the support line correcting orders
after this problem occurred! It seems to happen with no apparent pattern,
usually disappearing by the time I try again.
Regards
David
p.s. I checked this morning and it works fine.
----- Original Message -----
From: Barbara Wilson
To: jaws-uk
Sent: Tuesday, October 07, 2008 4:34 PM
Subject: [jaws-uk] Tesco.com
Does anyone use Tesco.com to do grocery shopping and if so have they
encountered the following problem while using their Access site?:
Once you have added a quantity to your basket and then view your basket, if
you then change that quantity and Enter on Update Basket, the next page shows a
"Validation Error" And says that the new quantity is not a valid amount. This
only happens sometimes but of course when it does you're stuck! If anyone has
overcome this problem or if it is a site problem rather than something to do
with JAWS, could they let me know.
I'm using JAWS 9 and it happens when using both IE and Firefox.
Barbara
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