He's full of shit. On Mon, Jun 23, 2014 at 5:01 PM, Nicholas Robertson-Muir <nicmuir@xxxxxxxxx> wrote: > Yeah. > So our spectacle user did that. > The return warranty period is 12months. > He didn't have time to bring it in...for 15months... until he went for > surgery on his arm, and now has time. > > We can no longer return the product to OUR supplier. > Yes, they did laugh at us. > He expects us to fix it now, no charge. > On 23 Jun 2014 16:50, "Wynand-Ben" <paashaasggx@xxxxxxxxxxx> wrote: > >> Does it have a warranty that covers 15 months? >> >> Would also depend on the first time he spoke to the supplier(After 2 >> weeks) and what exactly was discussed. Did the supplier tell him to bring >> it in? That they will come pick it up? That they will get back to him >> regarding the issue? etc. >> >> >> If the user was just lazy or forgot about it and returned it after the >> warranty/guarantee lapsed then the supplier would probably do nothing. Not >> their fault. >> >> ------------------------------ >> Date: Mon, 23 Jun 2014 16:40:38 +0200 >> Subject: Re: USF4 changes! >> From: nicmuir@xxxxxxxxx >> To: cpt-fgc@xxxxxxxxxxxxx >> >> So, hypothetical question.... >> If you were to purchase something... then find out it doesn't work to >> spec and tell the supplier after 2 weeks, then not use it for another 15 >> months and bring it back to the supplier. What would you expect the >> supplier to do? >> >