Hi Marissa, I like the idea of putting links off the volunteer page for things like scanning tips etc. But changing the listserv to a message board is, in my view, not at all a good idea for the reasons others have already stated. Message boards are a royal pain in the backside if you use a screen reader, and just having to go and actively seek out the messages will ensure that far fewer people participate on a regular basis. I would propose that there are two ways to help with the problems which crop up from time to time. One is to formulate guidelines for volunteers which are as specific as possible with regard to what they may reject when validating and what they should do to a document before submitting for validation. There will always be subjectivity, because peoples' perceptions of what is readable will differ. But in the area of formatting, things like page breaks, header retention and regularization etc, I feel you guys should come up with a set of instructions that volunteers will be expected to follow when submitting or validating. That should take care of all the discussions regarding format-based criteria for rejection. The other thing you can do is post privately to people whose messages you feel are in appropriate and, if necessary, limit their participation on the list. Its better to deal with individuals rather than make changes which affect the group as a whole. Mary