Hi all -Audible have cocked up in recent times, but don't want to admit it. I have had some lengthy exchanges with them, both by email and phone. It all began when they introduced the option to use the Amazon log in details [if an Amazon account already existed.] I couldn't get logged in, either using the Amazon log in, or the original Audible log in. Sometimes it would work, and other times it just didn't know me, and wouldn't let me log in, as half the buttons/links didn't work!
They wanted me to delete all cookies, and re-set Internet Explorer. They also suggested trying a different browser. I wasn't prepared to do any of these things, as all other websites worked well, and I was having no problems with IE. What they didn't tell me, was that they were still making changes, which have resulted in the current website amendments, and which, surprise surprise, now work fine for me, or perhaps I should be more guarded, and say last time I used the site, they did!
It is true that Audible will respond, if you contact them, but they don't listen as well as they use to, they have people with hard to understand accents, and who's English isn't great. I'm not saying this will be your experience, you may get a different agent, easier to communicate with, but this is just how the friendly approachable company that was Audible, is changing since becoming part of the beast that is Amazon -
Andy----- Original Message ----- From: "Aedan O'Meara" <aedanomeara@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, May 10, 2013 10:47 AM Subject: [access-uk] Re: audible
Hi Julie, I am also having trouble in that the "play" button does nothing so I can't even get as far as getting a book! I normally only take my free credit one so I don't experience the full buying procedure. I now have 3 free credits and can't get any of them.I only go on every other month to get these so I don't know how long this isgoing on. Aedan. -----Original Message-----From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]On Behalf Of julie rodaway Sent: 09 May 2013 22:36 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] audible Has anybody been unable to download books from the Audible UK site lately?If so, is there a work around with Jaws? When I press enter on the downloadlink, nothing happens and I'm just taken back to the library. I am told that there is some sort of sub menu and to press pass key and spacebar to adtivate it. What is the pass key I need to press?I'm really frustrated as I've been able to download books happily for yearstill now. If anybody can help, I'd be very much obliged. I've sent an email to Audible but don't anticipate a satisfactory reply, just the bog standard one. Thanks and best wishes, a very frustrated Julie. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
