[access-uk] Re: Sky Broadband
- From: "Jackie Cairns" <cairnsplace@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 26 Sep 2009 22:19:23 +0100
Hi Saqib
I'm on the Mid package, which means I pay £10 a month for broadband as I
have Sky Sports. I've only got Sky Sports because that's what I enjoy
watching, not the other rubbish on there or the TV generally.
Good luck with it though, and if they don't play ball, kick them into
touch!!
Kind regards,
J
Jackie Cairns
cairnsplace@xxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Saqib
Sent: 26 September 2009 21:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky. I'm on the £5 internet package which gives you 40GB allowance per
month. I usually use around a quarter of that per month as e-mails are
downloaded and games are being played and youtube content is being watched.
If I didn't have the TV and phone then that £5 mid range package would then
become around £17.50 per month. Now I have heard that O2 provide wireless
internet for £6.99. However I don't know if their service is going to be any
good or not. Apparently I'm only going to get 4MB download speed which is
half what I would of got in my previous address.
--------------------------------------------------
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
Sent: Saturday, September 26, 2009 9:06 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband
> Blimey Saqib you're getting a poor service from Sky. The joke is that it
> isn't cheap. I was going to dump my TV package until they told me that if
> I
> did, I'd lose my broadband because it's apparently "exclusive" to Sky
> customers. What a laugh! I'm going to see how it goes, but am tempted now
> to look elsewhere for broadband. My service is great, don't get me wrong,
> but the cost is a bit much.
>
> Just tell them you're going to go elsewhere and it might do the trick?
>
> Kind regards,
>
> J
>
>
> Jackie Cairns
> cairnsplace@xxxxxxx
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Saqib
> Sent: 26 September 2009 19:16
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Sky Broadband
>
> Hi Jacky. Yesterday I was asked to ring Sky because they sent me a text
> message advising me to call them as soon as possible. When I called them
> they informed me that the internet would be active after 12am so I assumed
> that it would be up and running today. They opologised for the person who
> advised me that I had to weight 8 days to get the internet. I checked the
> service today and it still wasn't working. I then called Sky asking them
> why
>
> the service wasn't running as I was informed that the service would be up
> and running by the next day. They then opologised and said the Broadband
> line will be active on the 5th October. Thats another 9 days weighting.
> I'm
> getting tired of |Sky's inaccuracy in giving correct information. I don't
> mind weighting if they are honest and up front. I just want them to be
> consistant with their advice and info. I can't believe this provider were
> awarded the broadband provider of the year. Their customer service is
> shabby
>
> to say the least. Its only the price which is attracting Sky Digital
> customers and nothing else. I'm not even receiving channels like BBC 1 and
> ITV. I'm told to ring the free sat people to sort that out. OH well
> there's
> a lot more things and worse problems going on in the world so I will stop
> bitching now.
>
> --------------------------------------------------
> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
> Sent: Saturday, September 26, 2009 2:50 PM
> To: <access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: Sky Broadband
>
>> Yep Saqib, that's the life of having kids!! I've been there, done that
>> and
>> worn the son t-shirt. (smiles). Mine is getting on for 19, and he still
>> can't function without Internet access.
>>
>> Make sure you keep on at them though or you might find it doesn't get
>> activated. On the other hand, try just prior to the week and see if it's
>> live as I've also known that to occur.
>>
>>
>> Kind regards,
>>
>> J
>>
>>
>> Jackie Cairns
>> cairnsplace@xxxxxxx
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of
>> Saqib
>> Sent: 25 September 2009 17:37
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Sky Broadband
>>
>> Hi Jacky I have been intouch with Sky Broadband today and the line is now
>> available for broadband activation. I will now have to wait another 8
>> days
>> according to the Broadband team for the activation to be processed. Well
>> it
>> looks like another week of broken dialup through my phone. This is
>> causing
>
>> a
>>
>> terrible distress to my daughter as she can't seem to live without the
>> internet and it's childrens social sites. Not only I have to buy a
>> internet
>> Max bundle on my phone, I have to do the same for her phone. The funny
>> thing
>>
>> is that she has a Skype 2 phone from Three and it works much faster than
>> my
>> E71 when used as a modem. Can't really figgure that out as the 2 phones
>> are
>> miles apart in spec and price range.
>>
>> --------------------------------------------------
>> From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
>> Sent: Friday, September 25, 2009 1:27 PM
>> To: <access-uk@xxxxxxxxxxxxx>
>> Subject: [access-uk] Re: Sky Broadband
>>
>>> Hi Saqib
>>>
>>> Well, if you have had to get a dish installed, where an engineer calls
>>> to
>>> set it all up, then I know they charge. I was lucky because my Sky dish
>>> is already set up on a communal system, so all I did was plug in my box,
>>> and away I went so far as TV was concerned. It was the broadband bit
>>> that
>>
>>> got a bit tiresome. I must say I get a good connection and service from
>>> Sky, but it's just the expense I grudge. I'd change my ISP in a minute
>>> to
>>
>>> cut down, but I just can't be bothered, nor have time, for any hassle.
>>> All I ever watch on TV these days is football or tennis, and it's
>>> getting
>>> to the stage that the radio alone would do me if it weren't for extra
>>> coverage of games that the radio doesn't broadcast, particularly tennis.
>>>
>>> Hope you get there though.
>>>
>>>
>>> Jackie Cairns
>>> Braille Specialist
>>> Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
>>> Sight and Sound Technology Ltd
>>> Welton House North Wing
>>> Summerhouse Road
>>> Moulton Park
>>> Northampton
>>> NN3 6WD
>>> Tel: 01604 798024
>>> Mob: 07887 883815
>>> www.sightandsound.co.uk
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>>> Of Saqib
>>> Sent: 25 September 2009 11:36
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Sky Broadband
>>>
>>> Hi Jacky thanks for that info. However I was charged £60 for the
>>> transfer
>>> as the new property didn't have a existing Sky Dish and no phone socket.
>>> The engineer had to come out as he had to setup an multi room. I will
>>> ring
>>
>>> Sky again today to see if the internet situation has been resolved.
>>>
>>> --------------------------------------------------
>>> From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
>>> Sent: Friday, September 25, 2009 11:08 AM
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Subject: [access-uk] Re: Sky Broadband
>>>
>>>> Hi Saqib
>>>>
>>>> Yes, I've done a transfer with Sky, and it was a bit annoying at the
>>>> time.
>>>> What I had to do was advise them of my moving date, my new telephone
>>>> number, and when I wanted my broadband cancelled. When I moved, I had
>>>> to then ring Sky and notify them I had actually moved, and check the
>>>> progression of my broadband switch. Make sure you aren't charged £50
>>>> for this because you are an existing customer, not a new start for Sky
>>>> broadband. In fairness, they texted and rang me to say mine had been
>>>> activated, but you do have to keep on at them initially to ensure it
>>>> is going through. When you call Sky, ask for the broadband section
>>>> rather than speak to someone on the Disability Helpline, that isn't
>>>> enough as they don't understand, and merely check their records and go
>>>> on
>>
>>>> those.
>>>> The broadband team are more thorough and technical. If you receive a
>>>> letter saying something along the lines of: "We are sorry you have
>>>> left us, please call Customer Services to join again if you change you
>>>> r mind ...", just ignore it. This is a standard pointless letter that
>>>> isn't applicable to customers who are switching.
>>>>
>>>> They should have given you a date for going live, so on that date,
>>>> check your connection. I did that, and I found mine was on, even
>>>> though they rang me later the same day and sent me a text to say it was
>>>> going live.
>>>>
>>>> Good luck.
>>>>
>>>> Jackie Cairns
>>>> Braille Specialist
>>>> Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
>>>> Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
>>>> NN3 6WD
>>>> Tel: 01604 798024
>>>> Mob: 07887 883815
>>>> www.sightandsound.co.uk
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>>> Behalf Of Saqib
>>>> Sent: 24 September 2009 22:11
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] Sky Broadband
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Hi. Recently I have moved to another property and I have had all
>>>> three of my Sky services transferred. The TV and phone has been
>>>> transferred but the internet hasn't been transferred properly. For the
>>>> last 3 days it's been caught up in between closing down at my old
>>>> property and being activated at my new property. Sky have only gave me
>>>> this explanation. Has anyone else ever transferred their internet
>>>> service from Sky from one address to another and experienced this
>>>> technical glitch? They aren't sure as to when the internet will be up
>>>> and running at my new property. All I can get out of them is that I
>>>> must call back within a couple of days to see if there has been any
>>>> progression. I'm having to use my E71 as a modem and would like to
>>>> know if it has HSDPA as Talks hasn't reported the connection to be
>>>> running on a HSDPA connection.
>>>>
>>>> ______________________________________________________________________
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