[access-uk] Re: Sky Broadband
- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 25 Sep 2009 13:27:01 +0100
Hi Saqib
Well, if you have had to get a dish installed, where an engineer calls to set
it all up, then I know they charge. I was lucky because my Sky dish is already
set up on a communal system, so all I did was plug in my box, and away I went
so far as TV was concerned. It was the broadband bit that got a bit tiresome.
I must say I get a good connection and service from Sky, but it's just the
expense I grudge. I'd change my ISP in a minute to cut down, but I just can't
be bothered, nor have time, for any hassle. All I ever watch on TV these days
is football or tennis, and it's getting to the stage that the radio alone would
do me if it weren't for extra coverage of games that the radio doesn't
broadcast, particularly tennis.
Hope you get there though.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Saqib
Sent: 25 September 2009 11:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky thanks for that info. However I was charged £60 for the transfer as
the new property didn't have a existing Sky Dish and no phone socket. The
engineer had to come out as he had to setup an multi room. I will ring Sky
again today to see if the internet situation has been resolved.
--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 11:08 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband
> Hi Saqib
>
> Yes, I've done a transfer with Sky, and it was a bit annoying at the time.
> What I had to do was advise them of my moving date, my new telephone
> number, and when I wanted my broadband cancelled. When I moved, I had
> to then ring Sky and notify them I had actually moved, and check the
> progression of my broadband switch. Make sure you aren't charged £50
> for this because you are an existing customer, not a new start for Sky
> broadband. In fairness, they texted and rang me to say mine had been
> activated, but you do have to keep on at them initially to ensure it
> is going through. When you call Sky, ask for the broadband section
> rather than speak to someone on the Disability Helpline, that isn't
> enough as they don't understand, and merely check their records and go on
> those.
> The broadband team are more thorough and technical. If you receive a
> letter saying something along the lines of: "We are sorry you have
> left us, please call Customer Services to join again if you change you
> r mind ...", just ignore it. This is a standard pointless letter that
> isn't applicable to customers who are switching.
>
> They should have given you a date for going live, so on that date,
> check your connection. I did that, and I found mine was on, even
> though they rang me later the same day and sent me a text to say it was going
> live.
>
> Good luck.
>
> Jackie Cairns
> Braille Specialist
> Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
> Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
> NN3 6WD
> Tel: 01604 798024
> Mob: 07887 883815
> www.sightandsound.co.uk
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Saqib
> Sent: 24 September 2009 22:11
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Sky Broadband
>
>
>
>
>
>
> Hi. Recently I have moved to another property and I have had all
> three of my Sky services transferred. The TV and phone has been
> transferred but the internet hasn't been transferred properly. For the
> last 3 days it's been caught up in between closing down at my old
> property and being activated at my new property. Sky have only gave me
> this explanation. Has anyone else ever transferred their internet
> service from Sky from one address to another and experienced this
> technical glitch? They aren't sure as to when the internet will be up
> and running at my new property. All I can get out of them is that I
> must call back within a couple of days to see if there has been any
> progression. I'm having to use my E71 as a modem and would like to
> know if it has HSDPA as Talks hasn't reported the connection to be running on
> a HSDPA connection.
>
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