[access-uk] Re: Sky Broadband

I would agree with you Kevin.  I never have to ring them either, but their
stories are inconsistent when you start off.  I'd be delighted with the
broadband minus the TV side of it, but they don't allow that. 


Kind regards,
 
J
 
 
Jackie Cairns
cairnsplace@xxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Kevin Lloyd
Sent: 26 September 2009 20:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband

Yep, I'd agree with that.  Most of the delay that we experienced when we 
moved home was at the BT end in activating the line for broadband rather 
than with Sky though I would say that you don't always get the same story 
from different Sky agents.

We haven't had any issues either in the 12 months since the move.  Fact is, 
I'd rather have a crap technical support that I never have to use than a 
brilliant one that I'm constantly having to use.

Kevin
E-mail: kevin.lloyd3@xxxxxxx
----- Original Message ----- 
From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 7:48 PM
Subject: [access-uk] Re: Sky Broadband


> No I would not do that. Sky are great especially to us. It's the case of
> persistance. We've been with Sky for over a year and experienced no
> problems.
>
>
>
> --
> Chris Hallsworth
> E-mail: christopherh40@xxxxxxxxxxxxxx
> MSN: ch9675@xxxxxxxxxxx
> Skype: chrishallsworth7266
> Yahoo! Messenger: christopherh40@xxxxxxxxx
> Klango: chrishallsworth
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
> Of
> Peter Beasley
> Sent: 26 September 2009 7:29 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Sky Broadband
>
> Ditchthem and go with someone else.
> ----- Original Message -----
> From: "Saqib" <Saqib500@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Saturday, September 26, 2009 7:16 PM
> Subject: [access-uk] Re: Sky Broadband
>
>
> Hi Jacky. Yesterday I was asked to ring Sky because they sent me a text
> message advising me to call them as soon as possible. When I called them
> they informed me that the internet would be active after 12am so I assumed
> that it would be up and running today. They opologised for the person who
> advised me that I had to weight 8 days to get the internet. I checked the
> service today and it still wasn't working. I then called Sky asking them 
> why
> the service wasn't running as I was informed that the service would be up
> and running by the next day. They then opologised and said the Broadband
> line will be active on the 5th October. Thats another 9 days weighting. 
> I'm
> getting tired of |Sky's inaccuracy in giving correct information. I don't
> mind weighting if they are honest and up front. I just want them to be
> consistant with their advice and info. I can't believe this provider were
> awarded the broadband provider of the year. Their customer service is 
> shabby
> to say the least. Its only the price which is attracting Sky Digital
> customers and nothing else. I'm not even receiving channels like BBC 1 and
> ITV. I'm told to ring the free sat people to sort that out. OH well 
> there's
> a lot more things and worse problems going on in the world so I will stop
> bitching now.
>
> --------------------------------------------------
> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
> Sent: Saturday, September 26, 2009 2:50 PM
> To: <access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: Sky Broadband
>
>> Yep Saqib, that's the life of having kids!! I've been there, done that 
>> and
>> worn the son t-shirt. (smiles).  Mine is getting on for 19, and he still
>> can't function without Internet access.
>>
>> Make sure you keep on at them though or you might find it doesn't get
>> activated.  On the other hand, try just prior to the week and see if it's
>> live as I've also known that to occur.
>>
>>
>> Kind regards,
>>
>> J
>>
>>
>> Jackie Cairns
>> cairnsplace@xxxxxxx
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of
>> Saqib
>> Sent: 25 September 2009 17:37
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Sky Broadband
>>
>> Hi Jacky I have been intouch with Sky Broadband today and the line is now
>> available for broadband activation. I will now have to wait another 8 
>> days
>> according to the Broadband team for the activation to be processed. Well
>> it
>> looks like another week of broken dialup through my phone. This is 
>> causing
>
>> a
>>
>> terrible distress to my daughter as she can't seem to live without the
>> internet and it's childrens social sites. Not only I have to buy a
>> internet
>> Max bundle on my phone, I have to do the same for her phone. The funny
>> thing
>>
>> is that she has a Skype 2 phone from Three and it works much faster than
>> my
>> E71 when used as a modem. Can't really figgure that out as the 2 phones
>> are
>> miles apart in spec and price range.
>>
>> --------------------------------------------------
>> From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
>> Sent: Friday, September 25, 2009 1:27 PM
>> To: <access-uk@xxxxxxxxxxxxx>
>> Subject: [access-uk] Re: Sky Broadband
>>
>>> Hi Saqib
>>>
>>> Well, if you have had to get a dish installed, where an engineer calls 
>>> to
>>> set it all up, then I know they charge.  I was lucky because my Sky dish
>>> is already set up on a communal system, so all I did was plug in my box,
>>> and away I went so far as TV was concerned.  It was the broadband bit
>>> that
>>
>>> got a bit tiresome.  I must say I get a good connection and service from
>>> Sky, but it's just the expense I grudge.  I'd change my ISP in a minute
>>> to
>>
>>> cut down, but I just can't be bothered, nor have time, for any hassle.
>>> All I ever watch on TV these days is football or tennis, and it's 
>>> getting
>>> to the stage that the radio alone would do me if it weren't for extra
>>> coverage of games that the radio doesn't broadcast, particularly tennis.
>>>
>>> Hope you get there though.
>>>
>>>
>>> Jackie Cairns
>>> Braille Specialist
>>> Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
>>> Sight and Sound Technology Ltd
>>> Welton House North Wing
>>> Summerhouse Road
>>> Moulton Park
>>> Northampton
>>> NN3 6WD
>>> Tel: 01604 798024
>>> Mob: 07887 883815
>>> www.sightandsound.co.uk
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>>> Of Saqib
>>> Sent: 25 September 2009 11:36
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Sky Broadband
>>>
>>> Hi Jacky thanks for that info. However I was charged £60 for the 
>>> transfer
>>> as the new property didn't have a existing Sky Dish and no phone socket.
>>> The engineer had to come out as he had to setup an multi room. I will
>>> ring
>>
>>> Sky again today to see if the internet situation has been resolved.
>>>
>>> --------------------------------------------------
>>> From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
>>> Sent: Friday, September 25, 2009 11:08 AM
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Subject: [access-uk] Re: Sky Broadband
>>>
>>>> Hi Saqib
>>>>
>>>> Yes, I've done a transfer with Sky, and it was a bit annoying at the
>>>> time.
>>>> What I had to do was advise them of my moving date, my new telephone
>>>> number, and when I wanted my broadband cancelled.  When I moved, I had
>>>> to then ring Sky and notify them I had actually moved, and check the
>>>> progression of my broadband switch.  Make sure you aren't charged £50
>>>> for this because you are an existing customer, not a new start for Sky
>>>> broadband.  In fairness, they texted and rang me to say mine had been
>>>> activated, but you do have to keep on at them initially to ensure it
>>>> is going through.  When you call Sky, ask for the broadband section
>>>> rather than speak to someone on the Disability Helpline, that isn't
>>>> enough as they don't understand, and merely check their records and go
>>>> on
>>
>>>> those.
>>>> The broadband team are more thorough and technical.  If you receive a
>>>> letter saying something along the lines of: "We are sorry you have
>>>> left us, please call Customer Services to join again if you change you
>>>> r mind ...", just ignore it.  This is a standard pointless letter that
>>>> isn't applicable to customers who are switching.
>>>>
>>>> They should have given you a date for going live, so on that date,
>>>> check your connection.  I did that, and I found mine was on, even
>>>> though they rang me later the same day and sent me a text to say it was
>>>> going live.
>>>>
>>>> Good luck.
>>>>
>>>> Jackie Cairns
>>>> Braille Specialist
>>>> Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
>>>> Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
>>>> NN3 6WD
>>>> Tel: 01604 798024
>>>> Mob: 07887 883815
>>>> www.sightandsound.co.uk
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>>> Behalf Of Saqib
>>>> Sent: 24 September 2009 22:11
>>>> To: access-uk@xxxxxxxxxxxxx
>>>> Subject: [access-uk] Sky Broadband
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>    Hi. Recently I have moved to another property and I have had all
>>>> three of my Sky services transferred. The TV and phone has been
>>>> transferred but the internet hasn't been transferred properly. For the
>>>> last 3 days it's been caught up in between closing down at my old
>>>> property and being activated at my new property. Sky have only gave me
>>>> this explanation. Has anyone else ever transferred their internet
>>>> service from Sky from one address to another and experienced this
>>>> technical glitch? They aren't sure as to when the internet will be up
>>>> and running at my new property. All I can get out of them is that I
>>>> must call back within a couple of days to see if there has been any
>>>> progression. I'm having to use my E71 as a modem and would like to
>>>> know if it has HSDPA as Talks hasn't reported the connection to be
>>>> running on a HSDPA connection.
>>>>
>>>> ______________________________________________________________________
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