Yep Saqib, that's the life of having kids!! I've been there, done that and
worn the son t-shirt. (smiles). Mine is getting on for 19, and he still
can't function without Internet access.
Make sure you keep on at them though or you might find it doesn't get
activated. On the other hand, try just prior to the week and see if it's
live as I've also known that to occur.
Kind regards,
J
Jackie Cairns
cairnsplace@xxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Saqib
Sent: 25 September 2009 17:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky I have been intouch with Sky Broadband today and the line is now
available for broadband activation. I will now have to wait another 8 days
according to the Broadband team for the activation to be processed. Well
it
looks like another week of broken dialup through my phone. This is causing
a
terrible distress to my daughter as she can't seem to live without the
internet and it's childrens social sites. Not only I have to buy a
internet
Max bundle on my phone, I have to do the same for her phone. The funny
thing
is that she has a Skype 2 phone from Three and it works much faster than
my
E71 when used as a modem. Can't really figgure that out as the 2 phones
are
miles apart in spec and price range.
--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 1:27 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband
Hi Saqib
Well, if you have had to get a dish installed, where an engineer calls to
set it all up, then I know they charge. I was lucky because my Sky dish
is already set up on a communal system, so all I did was plug in my box,
and away I went so far as TV was concerned. It was the broadband bit
that
got a bit tiresome. I must say I get a good connection and service from
Sky, but it's just the expense I grudge. I'd change my ISP in a minute
to
cut down, but I just can't be bothered, nor have time, for any hassle.
All I ever watch on TV these days is football or tennis, and it's getting
to the stage that the radio alone would do me if it weren't for extra
coverage of games that the radio doesn't broadcast, particularly tennis.
Hope you get there though.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Saqib
Sent: 25 September 2009 11:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky thanks for that info. However I was charged £60 for the transfer
as the new property didn't have a existing Sky Dish and no phone socket.
The engineer had to come out as he had to setup an multi room. I will
ring
Sky again today to see if the internet situation has been resolved.
--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 11:08 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband
Hi Saqib
Yes, I've done a transfer with Sky, and it was a bit annoying at the
time.
What I had to do was advise them of my moving date, my new telephone
number, and when I wanted my broadband cancelled. When I moved, I had
to then ring Sky and notify them I had actually moved, and check the
progression of my broadband switch. Make sure you aren't charged £50
for this because you are an existing customer, not a new start for Sky
broadband. In fairness, they texted and rang me to say mine had been
activated, but you do have to keep on at them initially to ensure it
is going through. When you call Sky, ask for the broadband section
rather than speak to someone on the Disability Helpline, that isn't
enough as they don't understand, and merely check their records and go
on
those.
The broadband team are more thorough and technical. If you receive a
letter saying something along the lines of: "We are sorry you have
left us, please call Customer Services to join again if you change you
r mind ...", just ignore it. This is a standard pointless letter that
isn't applicable to customers who are switching.
They should have given you a date for going live, so on that date,
check your connection. I did that, and I found mine was on, even
though they rang me later the same day and sent me a text to say it was
going live.
Good luck.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Saqib
Sent: 24 September 2009 22:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Broadband
Hi. Recently I have moved to another property and I have had all
three of my Sky services transferred. The TV and phone has been
transferred but the internet hasn't been transferred properly. For the
last 3 days it's been caught up in between closing down at my old
property and being activated at my new property. Sky have only gave me
this explanation. Has anyone else ever transferred their internet
service from Sky from one address to another and experienced this
technical glitch? They aren't sure as to when the internet will be up
and running at my new property. All I can get out of them is that I
must call back within a couple of days to see if there has been any
progression. I'm having to use my E71 as a modem and would like to
know if it has HSDPA as Talks hasn't reported the connection to be
running on a HSDPA connection.
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