[access-uk] Re: Sky Broadband

  • From: "Kevin Lloyd" <kevin.lloyd3@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 26 Sep 2009 19:59:56 +0100

Yep, I'd agree with that. Most of the delay that we experienced when we moved home was at the BT end in activating the line for broadband rather than with Sky though I would say that you don't always get the same story from different Sky agents.
We haven't had any issues either in the 12 months since the move. Fact is, I'd rather have a crap technical support that I never have to use than a brilliant one that I'm constantly having to use. 

Kevin
E-mail: kevin.lloyd3@xxxxxxx
----- Original Message ----- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 7:48 PM
Subject: [access-uk] Re: Sky Broadband



No I would not do that. Sky are great especially to us. It's the case of
persistance. We've been with Sky for over a year and experienced no
problems.



--
Chris Hallsworth
E-mail: christopherh40@xxxxxxxxxxxxxx
MSN: ch9675@xxxxxxxxxxx
Skype: chrishallsworth7266
Yahoo! Messenger: christopherh40@xxxxxxxxx
Klango: chrishallsworth

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Peter Beasley
Sent: 26 September 2009 7:29 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband

Ditchthem and go with someone else.
----- Original Message -----
From: "Saqib" <Saqib500@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 7:16 PM
Subject: [access-uk] Re: Sky Broadband


Hi Jacky. Yesterday I was asked to ring Sky because they sent me a text
message advising me to call them as soon as possible. When I called them
they informed me that the internet would be active after 12am so I assumed
that it would be up and running today. They opologised for the person who
advised me that I had to weight 8 days to get the internet. I checked the
service today and it still wasn't working. I then called Sky asking them why 
the service wasn't running as I was informed that the service would be up
and running by the next day. They then opologised and said the Broadband
line will be active on the 5th October. Thats another 9 days weighting. I'm 
getting tired of |Sky's inaccuracy in giving correct information. I don't
mind weighting if they are honest and up front. I just want them to be
consistant with their advice and info. I can't believe this provider were
awarded the broadband provider of the year. Their customer service is shabby 
to say the least. Its only the price which is attracting Sky Digital
customers and nothing else. I'm not even receiving channels like BBC 1 and
ITV. I'm told to ring the free sat people to sort that out. OH well there's 
a lot more things and worse problems going on in the world so I will stop
bitching now.

--------------------------------------------------
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
Sent: Saturday, September 26, 2009 2:50 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband
Yep Saqib, that's the life of having kids!! I've been there, done that and 
worn the son t-shirt. (smiles).  Mine is getting on for 19, and he still
can't function without Internet access.

Make sure you keep on at them though or you might find it doesn't get
activated.  On the other hand, try just prior to the week and see if it's
live as I've also known that to occur.


Kind regards,

J


Jackie Cairns
cairnsplace@xxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Saqib
Sent: 25 September 2009 17:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband

Hi Jacky I have been intouch with Sky Broadband today and the line is now
available for broadband activation. I will now have to wait another 8 days 
according to the Broadband team for the activation to be processed. Well
it
looks like another week of broken dialup through my phone. This is causing 


a

terrible distress to my daughter as she can't seem to live without the
internet and it's childrens social sites. Not only I have to buy a
internet
Max bundle on my phone, I have to do the same for her phone. The funny
thing

is that she has a Skype 2 phone from Three and it works much faster than
my
E71 when used as a modem. Can't really figgure that out as the 2 phones
are
miles apart in spec and price range.

--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 1:27 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Hi Saqib
Well, if you have had to get a dish installed, where an engineer calls to 
set it all up, then I know they charge.  I was lucky because my Sky dish
is already set up on a communal system, so all I did was plug in my box,
and away I went so far as TV was concerned.  It was the broadband bit
that



got a bit tiresome.  I must say I get a good connection and service from
Sky, but it's just the expense I grudge.  I'd change my ISP in a minute
to



cut down, but I just can't be bothered, nor have time, for any hassle.
All I ever watch on TV these days is football or tennis, and it's getting 
to the stage that the radio alone would do me if it weren't for extra
coverage of games that the radio doesn't broadcast, particularly tennis.

Hope you get there though.


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Saqib
Sent: 25 September 2009 11:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky thanks for that info. However I was charged £60 for the transfer 
as the new property didn't have a existing Sky Dish and no phone socket.
The engineer had to come out as he had to setup an multi room. I will
ring



Sky again today to see if the internet situation has been resolved.

--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 11:08 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Hi Saqib

Yes, I've done a transfer with Sky, and it was a bit annoying at the
time.
What I had to do was advise them of my moving date, my new telephone
number, and when I wanted my broadband cancelled.  When I moved, I had
to then ring Sky and notify them I had actually moved, and check the
progression of my broadband switch.  Make sure you aren't charged £50
for this because you are an existing customer, not a new start for Sky
broadband.  In fairness, they texted and rang me to say mine had been
activated, but you do have to keep on at them initially to ensure it
is going through.  When you call Sky, ask for the broadband section
rather than speak to someone on the Disability Helpline, that isn't
enough as they don't understand, and merely check their records and go
on



those.
The broadband team are more thorough and technical.  If you receive a
letter saying something along the lines of: "We are sorry you have
left us, please call Customer Services to join again if you change you
r mind ...", just ignore it.  This is a standard pointless letter that
isn't applicable to customers who are switching.

They should have given you a date for going live, so on that date,
check your connection.  I did that, and I found mine was on, even
though they rang me later the same day and sent me a text to say it was
going live.

Good luck.

Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Saqib
Sent: 24 September 2009 22:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Broadband






   Hi. Recently I have moved to another property and I have had all
three of my Sky services transferred. The TV and phone has been
transferred but the internet hasn't been transferred properly. For the
last 3 days it's been caught up in between closing down at my old
property and being activated at my new property. Sky have only gave me
this explanation. Has anyone else ever transferred their internet
service from Sky from one address to another and experienced this
technical glitch? They aren't sure as to when the internet will be up
and running at my new property. All I can get out of them is that I
must call back within a couple of days to see if there has been any
progression. I'm having to use my E71 as a modem and would like to
know if it has HSDPA as Talks hasn't reported the connection to be
running on a HSDPA connection.

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