[access-uk] Re: Sky Broadband

Hi Jacky thanks for that info. However I was charged £60 for the transfer as the new property didn't have a existing Sky Dish and no phone socket. The engineer had to come out as he had to setup an multi room. I will ring Sky again today to see if the internet situation has been resolved.


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From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 11:08 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband

Hi Saqib

Yes, I've done a transfer with Sky, and it was a bit annoying at the time. What I had to do was advise them of my moving date, my new telephone number, and when I wanted my broadband cancelled. When I moved, I had to then ring Sky and notify them I had actually moved, and check the progression of my broadband switch. Make sure you aren't charged £50 for this because you are an existing customer, not a new start for Sky broadband. In fairness, they texted and rang me to say mine had been activated, but you do have to keep on at them initially to ensure it is going through. When you call Sky, ask for the broadband section rather than speak to someone on the Disability Helpline, that isn't enough as they don't understand, and merely check their records and go on those. The broadband team are more thorough and technical. If you receive a letter saying something along the lines of: "We are sorry you have left us, please call Customer Services to join again if you change you r mind ...", just ignore it. This is a standard pointless letter that isn't applicable to customers who are switching.

They should have given you a date for going live, so on that date, check your connection. I did that, and I found mine was on, even though they rang me later the same day and sent me a text to say it was going live.

Good luck.

Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Saqib
Sent: 24 September 2009 22:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Broadband






Hi. Recently I have moved to another property and I have had all three of my Sky services transferred. The TV and phone has been transferred but the internet hasn't been transferred properly. For the last 3 days it's been caught up in between closing down at my old property and being activated at my new property. Sky have only gave me this explanation. Has anyone else ever transferred their internet service from Sky from one address to another and experienced this technical glitch? They aren't sure as to when the internet will be up and running at my new property. All I can get out of them is that I must call back within a couple of days to see if there has been any progression. I'm having to use my E71 as a modem and would like to know if it has HSDPA as Talks hasn't reported the connection to be running on a HSDPA connection.

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