[access-uk] Should the format a customer receives Bank documents in be determined by the bank or the customer?
- From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 26 Sep 2009 14:58:32 +0100
Hi all,
Sorry for the slightly long subject line, but I'd appreciate
some views on the following situation from all list members,
but particularly those like myself, who can read both large
print and Braille.
Up until now, I've always had correspondence from my bank in
Large print. However recently they have sent me some large
print leaflets, one of which although it is in large print
extends to 58 pages, or 59 if you count the back cover.
As I can read Braille, and I can read that faster than large
print, I went to the bank and asked them if I could continue
receiving statements in Large Print but receive leaflets in
Braille.
There answer was that they'd checked with the transcription
departments in the bank and I could only receive documents
in one format. Although I can understand that there may be
reasons why I can only receive documents in one format, I
was always under the impression that the customer was always
right, and anyway, I'm not asking for every document in
Braille, I'm only asking for documents in Braille which
would take longer to read in large print.
Does anyone have any thoughts on this?
Alexander Shannon
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