[access-uk] Re: Should the format a customer receives Bank documents in be determined by the bank or the customer?

On a similar subject, I was all set to purchase PDF files of law books from a renown publisher, prices agreed etc, then suddenly the publisher turned around and said I could not have them that they would have to come through the University or College. I wanted them as supplementary course materials and there is no way the University would authorise them. Now I have to do without. Sad times. I think the publisher thought I'd sell the PDF files to the World and put them out of business. They have mentioned something about being prepared to discuss it with the RNIB, but I do not see anything like that coming to fruition. The RNIB is highly unlikely to purchase a liscence in order that I can have the books, however, that said if there is anyone out there reading this who does know of a way around this, I would dearly love to get in touch with you off list so we could discuss the matter further. Maybe even someone out there who is reading law and might have obtained such books as I am looking for please do contact me off list.


Eleanor
----- Original Message ----- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 11:28 PM
Subject: [access-uk] Re: Should the format a customer receives Bank documents in be determined by the bank or the customer?


As I said in another message Alexander, which you may well have seen now, I often want different formats for different types of documents. I just don't think places are geared up to take that kind of request, not to mention being unable to understand it. It's certainly an interesting one though.

--
Carol
carol.pearson29@xxxxxxxxxxxxxx
On Twitter:  http://twitter.com/songbird49a

---- Original Message ----
From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 3:22 PM
Subject: [access-uk] Re: Should the format a customer
receives Bank documents in be determined by the bank or the
customer?

Hi Richard,

Do I understand you to mean by what you've said that you
agree that my asking for certain types of document in
certain formats is reasonable, and that my bank should be
complying with my request?

Alexander Shannon


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