Hi all,
Sorry for the slightly long subject line, but I'd
appreciate some views on the following situation from all
list members, but particularly those like myself, who can
read both large print and Braille.
Up until now, I've always had correspondence from my bank
in Large print. However recently they have sent me some
large print leaflets, one of which although it is in
large print extends to 58 pages, or 59 if you count the
back cover.
As I can read Braille, and I can read that faster than
large print, I went to the bank and asked them if I could
continue receiving statements in Large Print but receive
leaflets in Braille.
There answer was that they'd checked with the
transcription departments in the bank and I could only
receive documents
in one format. Although I can understand that there may
be reasons why I can only receive documents in one
format, I
was always under the impression that the customer was
always right, and anyway, I'm not asking for every
document in Braille, I'm only asking for documents in
Braille which
would take longer to read in large print.
Does anyone have any thoughts on this?
Alexander Shannon
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