Either have Braille or larg print. I think you are being a bit pernickerty here. ----- Original Message ----- From: "Kevin Lloyd" <kevin.lloyd3@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, September 26, 2009 7:55 PMSubject: [access-uk] Re: Should the format a customer receives Bank documents in be determined by the bank or the customer?
Hi Alexander.The problem with that quote of 'reasonable adjustment' is that it is completely unhelpful to you in most situations.Consider, if the bank says they have to change their systems across the whole of the branch network to provide the ability for a visually impaired person to choose what format they want for each type of communication and that this will cost hundreds of thousands of pounds, do you think this is reasonable for a few customers? After all, all customers and shareholders eventually foot the bill for those changes.On the other hand, do you thinkit's reasonable for the bank to at least provide you with a format that you can actually use even though you would prefer something different?I think they would win the argument every time. I'm not saying what's right or wrong, just stating the reality of the situation.Regards. Kevin E-mail: kevin.lloyd3@xxxxxxx----- Original Message ----- From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, September 26, 2009 3:22 PMSubject: [access-uk] Re: Should the format a customer receives Bank documents in be determined by the bank or the customer?Hi Richard, Do I understand you to mean by what you've said that you agree that my asking for certain types of document in certain formats is reasonable, and that my bank should be complying with my request? Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq__________ Information from ESET NOD32 Antivirus, version of virus signature database 4460 (20090926) __________The message was checked by ESET NOD32 Antivirus. http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4460 (20090926) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
