Colin said: >> it is very much the responsibility of >the head of BT retail. and he will consult age and disability! As for your comments about BT age and disability: "are only reacting to legislation and there statutory obligations to comply with reasonable adjustments." Sorry but what you say can just as easily apply to any company. And I Still feel Bt has a very good track record for doing more than it legally must do. A good example is the 195 free directory service. Why should blind people get something for free that others must pay for? Regards, Derek e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq