I've heard from harry McCulick this afternoon.
Apparently we have a broadband support team based out of Northern Ireland,
who will be happy to help me following my email to Ian Livingstone.
He understood that out sourced support centres can be frustrating!
He has informed me if the problem is not fixed he will be calling me back,
as he will be getting feedback on the outcome of tomorrows phone call.
Un-smegging-believible!
It's amazing but awful that once you've got a contact you can get
something rolling?
I'm happy I've been able to get to this level, but a bit erked. What
about the thousands of others who've no idea their speeds are wooful or
are still in the Ground Hog Day with the out sourced call centres.
I wish this was more blindness related, no chance of raising it on in
touch Ian?
grins
Dj Paddy
Ôà
----- Original Message -----
From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 2:38 PM
Subject: [access-uk] Re: Other BT Frustrations
Hi DJ,
I've not contributed with any personal experience on this thread so far,
but seeings you've asked....
Last July I moved into a new house for me, and although only 15 years
old, it unfortunately did not have cable; and interestingly there is no
cable provission throughout the rest of the village.
So it was necessary for me to make a decision on what broad band supplier
was going to suit my needs. At this time the SKY satelite option was in
its infancy, so I discounted them; this was probably more influenced by
my acute hatred of the Murdoch Media empire than anything actually
practical.
In the end; a mistake which I can not change currently, I decided to opt
for BT Total Broad band. I rang the UK based telephone and broad band
sales departments of VT retail and was informed that the post code area
that I was living in; LU1 - Luton, had no difficulties and I would be
able to sign up for the 8 meg Total Broad band option. This I did and
within a couple of days the wireless hub arrived, and I was hopeing that
I would be able to plug and play from the instructions supplied.
This is where my difficulties started, and a frustrating relationship
with the BT technical support in Mumbuy. After continuing frustrating
calls to them; which resulted in equally as unhelpful suggestions as I'm
sure you've received, enddless amounts of line testing; with and without
the hub connected, and replacement hubs, I was still not getting any joy
from the service or BT's technical back-up. In the first month I recorded
that I had the Total Broad band service for a total of 8 hours across all
that time, it continually delivered atrotious speeds and was just never
stable at all, to be relied on as a Total Broad band product.
Eventually, after no satisfaction from BT;s technical back-up in Mumbuy,
I E mailed Ian Livingston direct, placing him on notice of my
disatisfaction, and giveing him 14 days to resolve the issues that I had
raised, I warned him within that letter, that at 16:00 on the fourteenth
day I would serve a County Court summons against him in person if I was
not completely satisfied.
Within 24 hours I received a call from BT in the UK who wanted to work
with me to resolve my difficulties, they also wanted to assure me that I
would be credited for the contract costs until such time as we both
agreed that everything was resolved as far as it could be to everyones
satisfaction.
Within a further 24 hours BT called me to explain that I was out on a
cusp and that it was impossible for them ever to deliver the 8 meg Total
broad band package to the area. Within a further 48 hours an BT engineer
turned up to survey the internal wiring within my house, and to double
check the line in the street.
The resolution for me, was that although the broad band speeds are still
generally slower than I would have liked, I now pay for a contract
equivalent to that service, and my falling off experiences very seldomly
manifest themselves anymore.
I wouldn't wait any longer, and I'd urge every BT customer that
experiences a problem to E mail Ian Livingston immediately.
Best wishes
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, June 04, 2007 1:55 PM
Subject: [access-uk] Re: Other BT Frustrations
Colin,
I've had a reply from the disability email address this morning and
they've said they've passe don my problem to the residential team.
As I'm quite angcious to get this nonsense sorted would you suggest I
contact Ian as well ro wait to hear back?
Dj Paddy
Ôà
----- Original Message -----
From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 8:29 AM
Subject: [access-uk] Re: Other BT Frustrations
John,
Don't waste your time with them, I suggest that you actually direct
your enquiry to Ian Livingston - Head of BT retail. -
ian.livingston@xxxxxx
best regards
Colin
Colin Fowler
Disability Consultant
Tel: 01582 483 283
Text/mobile: 07901 573 570
E mail:
col.fowler@xxxxxxxxxxxxxx
www.social-model.org.uk
disability@xxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "John Farley" <john_farley@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 7:38 PM
Subject: [access-uk] Re: Other BT Frustrations
Thank you Derek.
Regards, John
Contact on : (Home)
john_farley@xxxxxxxxxxxxxx
or : (work)
john.farley@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 03 June 2007 19:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Other BT Frustrations
Hi John
As soon as I went onto it it tells me that I cannot use it as it
currently
does not work with screen readers.
How can they do this?
I suggest you put the question to BT's age and disability department.
Their email address is: Disability@Bt. Com
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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