[access-uk] Re: Other BT Frustrations

John, try throwing words like x amount of days, offcom, which consumer in and see what results you get. 

Dj Paddy
Ôà
----- Original Message ----- From: "John Farley" <john_farley@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, June 05, 2007 7:32 PM
Subject: [access-uk] Re: Other BT Frustrations


Hi all,

I was not quiet as successful with my note to Ian Livingston.

Although he did respond to me shortly after 2 AM this morning to say he
would follow up.

He simply sent it to the Disability Unit Manager who replied at abut 08:30
this morning to say that she would talk to people about my complaints about
accessibility and get back to me.

The same circus that I have followed over the years.
She did tell me how proud that BT are of their tactile phone cards and
multiple format bills and how hard they work to help disabled people.

No mention of IT related issues.

If I get a further response I'll let the list know.






Regards, John

Contact on : (Home)
john_farley@xxxxxxxxxxxxxx
       or : (work)
john.farley@xxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 05 June 2007 08:54
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Other BT Frustrations


Hi DJ,

Well yes it is sad that you have to go so high in order to get something
done.  What the muppets at the top of these companies don't realize is that
because of poor service, come renewal time, based on our experience of their
service, we decide to change or stay and no matter what BT do I will be
changing.

Dave

I've heard from harry McCulick this afternoon.

Apparently we have a broadband support team based out of Northern Ireland,
who will be happy to help me following my email to Ian Livingstone.

He understood that out sourced support centres can be frustrating!

He has informed me if the problem is not fixed he will be calling me back,
as he will be getting feedback on the outcome of tomorrows phone call.

Un-smegging-believible!

It's amazing but awful that once you've got a contact you can get something
rolling?

I'm happy I've been able to get to this level, but a bit erked.  What about
the thousands of others who've no idea their speeds are wooful or are still
in the Ground Hog Day with the out sourced call centres.

I wish this was more blindness related, no chance of raising it on in touch
Ian?
grins

Dj Paddy
Ôà
----- Original Message -----
From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 2:38 PM
Subject: [access-uk] Re: Other BT Frustrations



Hi DJ,

I've not contributed with any personal experience on this thread so far,
but seeings you've asked....

Last July I moved into a new house for me, and although only 15 years old,



it unfortunately did not have cable; and interestingly there is no cable
provission throughout the rest of the village.

So it was necessary for me to make a decision on what broad band supplier
was going to suit my needs. At this time the SKY satelite option was in
its infancy, so I discounted them; this was probably more influenced by my



acute hatred of the Murdoch Media empire than anything actually practical.

In the end; a mistake which I can not change currently, I decided to opt
for BT Total Broad band. I rang the UK based telephone and broad band
sales departments of VT retail and was informed that the post code area
that I was living in; LU1 - Luton, had no difficulties and I would be able



to sign up for the 8 meg Total Broad band option. This I did and within a
couple of days the wireless hub arrived, and I was hopeing that I would be



able to plug and play from the instructions supplied.

This is where my difficulties started, and a frustrating relationship with



the BT technical support in Mumbuy. After continuing frustrating calls to
them; which resulted in equally as unhelpful suggestions as I'm sure
you've received, enddless amounts of line testing; with and without the
hub connected, and replacement hubs, I was still not getting any joy from
the service or BT's technical back-up. In the first month I recorded that
I had the Total Broad band service for a total of 8 hours across all that
time, it continually delivered atrotious speeds and was just never stable
at all, to be relied on as a Total Broad band product.

Eventually, after no satisfaction from BT;s technical back-up in Mumbuy, I



E mailed Ian Livingston direct, placing him on notice of my
disatisfaction, and giveing him 14 days to resolve the issues that I had
raised, I warned him within that letter, that at 16:00 on the fourteenth
day I would serve a County Court summons against him in person if I was
not completely satisfied.

Within 24 hours I received a call from BT in the UK who wanted to work
with me to resolve my difficulties, they also wanted to assure me that I
would be credited for the contract costs until such time as we both agreed



that everything was resolved as far as it could be to everyones
satisfaction.

Within a further 24 hours BT called me to explain that I was out on a cusp



and that it was impossible for them ever to deliver the 8 meg Total broad
band package to the area. Within a further 48 hours an BT engineer turned
up to survey the internal wiring within my house, and to double check the
line in the street.

The resolution for me, was that although the broad band speeds are still
generally slower than I would have liked, I now pay for a contract
equivalent to that service, and my falling off experiences very seldomly
manifest themselves anymore.

I wouldn't wait any longer, and I'd urge every BT customer that
experiences a problem to E mail Ian Livingston immediately.



Best wishes

Colin



Colin Fowler

Disability Consultant

Tel: 01582 483 283

Text/mobile: 07901 573 570

E mail:

col.fowler@xxxxxxxxxxxxxx

www.social-model.org.uk

disability@xxxxxxxxxxxxxxxxxxx
----- Original Message ----- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, June 04, 2007 1:55 PM
Subject: [access-uk] Re: Other BT Frustrations



Colin,

I've had a reply from the disability email address this morning and
they've said they've passe don my problem to the residential team.

As I'm quite angcious to get this nonsense sorted would you suggest I
contact Ian as well ro wait to hear back?

Dj Paddy
Ôà
----- Original Message ----- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 8:29 AM
Subject: [access-uk] Re: Other BT Frustrations



John,

Don't waste your time with them, I suggest that you actually direct your



enquiry to Ian Livingston - Head of BT retail. - ian.livingston@xxxxxx

best regards

Colin



Colin Fowler

Disability Consultant

Tel: 01582 483 283

Text/mobile: 07901 573 570

E mail:

col.fowler@xxxxxxxxxxxxxx

www.social-model.org.uk

disability@xxxxxxxxxxxxxxxxxxx
----- Original Message ----- From: "John Farley" <john_farley@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 7:38 PM
Subject: [access-uk] Re: Other BT Frustrations



Thank you Derek.




Regards, John

Contact on : (Home)
john_farley@xxxxxxxxxxxxxx
       or : (work)
john.farley@xxxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 03 June 2007 19:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Other BT Frustrations

Hi John

As soon as I went onto it it tells me that I cannot use it as it
currently
does not work with screen readers.

How can they do this?


I suggest you put the  question to BT's age and disability department.
Their email address is: Disability@Bt. Com

Regards,
Derek

e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx

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