[access-uk] Re: Barclay's connect card PIN advice
- From: "Marie Baisez" <baisez.marie@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 3 Jul 2009 11:14:14 +0200
Managed to find a number to call from here, the first thing they ask is your
card number, you have to learn it by heart otherwise you can't dial fast enough
before the system chucks you out if you pause for more than 2 seconds to look
it up. What a system? spoke to a lady whose name I couldn't understand let
alone write down, not a lot of smile in her voice and she was quite difficult
to understand. I usually sympathise with people for which English is not their
mother tongue being in this situation myself but, I must say her accent was
quite heavy.
Anyway, she's going to send me the same PIN number again in its printed scratch
and read version and in Braille, within ten to fifteen working days, she's
promised! I'll keep you posted. If they can't send you the number in Braille,
why don't they say as much? and why is it written in their leaflet on access to
Barclay's for the disabled that they can and do on simple request?
Has anyone reading this actually received PIN advice in Braille?
Sorry for the length of this post, just a little frustrated...
Marie
----- Original Message -----
From: Carol Pearson
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 10:16 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
Oh dear, gets worse. I'm so sorry ....
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: Peter Bentley
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 9:03 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
> Carol
>
> Compared to Abbey, pretty good. I have had to take the
> issue to their head office central complaints and am
> awaiting to see whether the problem is resolved. This
> relates not only to PIN advice but the brailling of
> non-statement correspondence generally.
>
> Give me Barclays any time.
>
> Peter Bentley
> ----- Original Message -----
> From: Carol Pearson
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 8:56 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
>
> Hi Marie,
>
> Well, having had a real saga with Barclays over the past
> two months plus, it seems that Barclays say it takes a
> month to get this code brailled. I think this is
> outrageous and, if I have enough stamina to take this
> further (having wasted hours and hours over my situation
> of being locked out and having had to go to the bank to
> do many payments) I'll be saying something; but the
> truth is I'm dead beat with it all and think I don't want
> anything more than access to my account right now!
>
> Incidentally, having waited so long and things going
> wrong their end again, I have now been promised my code
> in braille in five working days ... I'm not daring to
> hold my breath, mind you! I asked if my bank could
> receive my pin for me and that I could be given the
> number this way, but I never got a "thumbs up" on that
> one.
>
> I'm not sure of the best number for you to call from
> France. The first couple of times my pin was ordered,
> these orders were not put through.
>
> What do others think about the timeliness of braille pins
> at Barclays? How does this compare with other banks, by
> the way?
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
>
>
> ---- Original Message ----
> From: Marie Baisez
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 1:00 PM
> Subject: [access-uk] Barclay's connect card PIN advice
>
> > Hi all, when I got my new connect card last year, the
> > person who read the PIN that was sent to me couldn't see
> > very well, and found it difficult to read the numbers
> > that are supposed to appear on the paper when
> > scratched,when I was in the UK in May, I found out I'd
> > been given an incorrect number.
> > I asked for a new PIN at my branch of Barclay's and was
> > assured I would receive the code in print and in
> > Braille. This was 6 weeks ago now. The difficult to
> > read print arrived without delay but the Braille
> > version has not arrived to date.
> > Asked a fully sighted person to scratch and read the
> > print to-day, unfortunately she scratched the wrong part
> > of the paper and made the code disappear.
> >
> > now my questions: 1 How long should I expect to have to
> > wait for the Braille version of a PIN number? 2 Is there
> > a number, not a premium or 0800 number I can call from
> > France to help me sort this out? 3 How do you all manage
> > with these scratch and read things when you can't see
> > printed material? Any tips welcomed.
> >
> > Marie
>
>
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