[access-uk] Re: Barclay's connect card PIN advice
- From: "Marie Baisez" <baisez.marie@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 5 Jul 2009 09:53:27 +0200
Good idea! I managed to talk to someone as I said in a previous message, they
promised I would have the scratch and read version within 5 working days and
the Braille version very soon after that. Will let you know what happens.
Marie
----- Original Message -----
From: Carol Pearson
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, July 04, 2009 2:47 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
Marie,
Perhaps you didn't see my original message ... but I was certainly told it
would take a month.
I think, as you are over that month, you should certainly speak to them some
more.
I still haven't got my urgent replacement and won't hold my breath for the
promised date of Tuesday next week ...
Let me know when your situation is resolved.
I am beginning to think that maybe "In Touch" should carry a feature about
accessibility of bank accounts etc ... so may talk to them.
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: Marie Baisez
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 10:09 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
> Can anyone say if they managed to get their PIN number
> from Barclay's sent to them in Braille and if so, how
> long it took from the date of their request? and from
> experience, where should I go from here, the code is
> apparently now unreadable on the print version because
> the lady who tried to read it for me didn't understand
> the instructions correctly.
> How much longer do I wait for the PIN in Braille? where
> do I phone from here to ask for a new one to be sent if
> that's what I have to do, and, if I get a new one, and
> then, the Braille one turns up, how do I know which PIN
> is the right one?
> Thought Barclay's employed lots of V I Ps, hope someone
> can help.
> Thanks in advance.
> Marie
> ----- Original Message -----
> From: Carol Pearson
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 10:15 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
>
> Interesting, Richard. Well, you tried.
>
> I'm told I have to take my complaint all the way up to
> the top of Barclays before I can contact the ombudsman,
> whoever that is these days. ... I don't have the
> stamina to do that these days so it will have to stay
> dead in the water, I guess.
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
> ---- Original Message ----
> From: Richard Godfrey-McKay
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 9:01 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
> > I took HBOS to the Financial Ombudsman service over
> > their failure to send pin in any accessible format.
> > Got £150 award, but the Ombudsman didn't have the power
> > to tell the bank how to run its service. So I didn't
> > really make much progress. At least Barclays do
> > something!!
> >
> > Richard Godfrey-McKay
> >
> > Tel: (01738) 445 880
> >
> > Mobile: 07791-452593
> >
> >
> >
> >
> >
> > From: access-uk@xxxxxxxxxxxxx
> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> > Pearson
> > Sent: 02 July 2009 20:56
> > To: access-uk@xxxxxxxxxxxxx
> > Subject: [access-uk] Re: Barclay's connect card PIN
> > advice
> >
> >
> > Hi Marie,
> >
> > Well, having had a real saga with Barclays over the past
> > two months plus, it seems that Barclays say it takes a
> > month to get this code brailled. I think this is
> > outrageous and, if I have enough stamina to take this
> > further (having wasted hours and hours over my situation
> > of being locked out and having had to go to the bank to
> > do many payments) I'll be saying something; but the
> > truth is I'm dead beat with it all and think I don't
> > want anything more than access to my account right now!
> >
> > Incidentally, having waited so long and things going
> > wrong their end again, I have now been promised my code
> > in braille in five working days ... I'm not daring to
> > hold my breath, mind you! I asked if my bank could
> > receive my pin for me and that I could be given the
> > number this way, but I never got a "thumbs up" on that
> > one.
> >
> > I'm not sure of the best number for you to call from
> > France. The first couple of times my pin was ordered,
> > these orders were not put through.
> >
> > What do others think about the timeliness of braille
> > pins at Barclays? How does this compare with other
> > banks, by the way?
> >
> > --
> > Carol
> > carol.pearson29@xxxxxxxxxxxxxx
> >
> >
> >
> > ---- Original Message ----
> > From: Marie Baisez
> > To: access-uk@xxxxxxxxxxxxx
> > Sent: Thursday, July 02, 2009 1:00 PM
> > Subject: [access-uk] Barclay's connect card PIN advice
> >
> > > Hi all, when I got my new connect card last year, the
> > > person who read the PIN that was sent to me couldn't
> > > see very well, and found it difficult to read the
> > > numbers that are supposed to appear on the paper when
> > > scratched,when I was in the UK in May, I found out I'd
> > > been given an incorrect number.
> > > I asked for a new PIN at my branch of Barclay's and
> > > was assured I would receive the code in print and in
> > > Braille. This was 6 weeks ago now. The difficult to
> > > read print arrived without delay but the Braille
> > > version has not arrived to date.
> > > Asked a fully sighted person to scratch and read the
> > > print to-day, unfortunately she scratched the wrong
> > > part of the paper and made the code disappear.
> > >
> > > now my questions: 1 How long should I expect to have
> > > to wait for the Braille version of a PIN number? 2 Is
> > > there a number, not a premium or 0800 number I can
> > > call from France to help me sort this out? 3 How do
> > > you all manage with these scratch and read things
> > > when you can't see printed material? Any tips
> > > welcomed.
> > >
> > > Marie
> >
> >
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