[access-uk] Re: Barclay's connect card PIN advice
- From: "Marie Baisez" <baisez.marie@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 2 Jul 2009 23:09:17 +0200
Can anyone say if they managed to get their PIN number from Barclay's sent to
them in Braille and if so, how long it took from the date of their request? and
from experience, where should I go from here, the code is apparently now
unreadable on the print version because the lady who tried to read it for me
didn't understand the instructions correctly.
How much longer do I wait for the PIN in Braille? where do I phone from here to
ask for a new one to be sent if that's what I have to do, and, if I get a new
one, and then, the Braille one turns up, how do I know which PIN is the right
one?
Thought Barclay's employed lots of V I Ps, hope someone can help.
Thanks in advance.
Marie
----- Original Message -----
From: Carol Pearson
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 10:15 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
Interesting, Richard. Well, you tried.
I'm told I have to take my complaint all the way up to the top of Barclays
before I can contact the ombudsman, whoever that is these days. ... I don't
have the stamina to do that these days so it will have to stay dead in the
water, I guess.
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: Richard Godfrey-McKay
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 9:01 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
> I took HBOS to the Financial Ombudsman service over their
> failure to send pin in any accessible format. Got £150
> award, but the Ombudsman didn't have the power to tell
> the bank how to run its service. So I didn't really make
> much progress. At least Barclays do something!!
>
> Richard Godfrey-McKay
>
> Tel: (01738) 445 880
>
> Mobile: 07791-452593
>
>
>
>
>
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> Pearson
> Sent: 02 July 2009 20:56
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
>
> Hi Marie,
>
> Well, having had a real saga with Barclays over the past
> two months plus, it seems that Barclays say it takes a
> month to get this code brailled. I think this is
> outrageous and, if I have enough stamina to take this
> further (having wasted hours and hours over my situation
> of being locked out and having had to go to the bank to
> do many payments) I'll be saying something; but the
> truth is I'm dead beat with it all and think I don't want
> anything more than access to my account right now!
>
> Incidentally, having waited so long and things going
> wrong their end again, I have now been promised my code
> in braille in five working days ... I'm not daring to
> hold my breath, mind you! I asked if my bank could
> receive my pin for me and that I could be given the
> number this way, but I never got a "thumbs up" on that
> one.
>
> I'm not sure of the best number for you to call from
> France. The first couple of times my pin was ordered,
> these orders were not put through.
>
> What do others think about the timeliness of braille pins
> at Barclays? How does this compare with other banks, by
> the way?
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
>
>
> ---- Original Message ----
> From: Marie Baisez
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 1:00 PM
> Subject: [access-uk] Barclay's connect card PIN advice
>
> > Hi all, when I got my new connect card last year, the
> > person who read the PIN that was sent to me couldn't see
> > very well, and found it difficult to read the numbers
> > that are supposed to appear on the paper when
> > scratched,when I was in the UK in May, I found out I'd
> > been given an incorrect number.
> > I asked for a new PIN at my branch of Barclay's and was
> > assured I would receive the code in print and in
> > Braille. This was 6 weeks ago now. The difficult to
> > read print arrived without delay but the Braille
> > version has not arrived to date.
> > Asked a fully sighted person to scratch and read the
> > print to-day, unfortunately she scratched the wrong part
> > of the paper and made the code disappear.
> >
> > now my questions: 1 How long should I expect to have to
> > wait for the Braille version of a PIN number? 2 Is there
> > a number, not a premium or 0800 number I can call from
> > France to help me sort this out? 3 How do you all manage
> > with these scratch and read things when you can't see
> > printed material? Any tips welcomed.
> >
> > Marie
>
>
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