[access-uk] Re: Barclay's connect card PIN advice
- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 2 Jul 2009 21:15:48 +0100
Interesting, Richard. Well, you tried.
I'm told I have to take my complaint all the way up to the top of Barclays
before I can contact the ombudsman, whoever that is these days. ... I don't
have the stamina to do that these days so it will have to stay dead in the
water, I guess.
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
---- Original Message ----
From: Richard Godfrey-McKay
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, July 02, 2009 9:01 PM
Subject: [access-uk] Re: Barclay's connect card PIN advice
> I took HBOS to the Financial Ombudsman service over their
> failure to send pin in any accessible format. Got £150
> award, but the Ombudsman didn't have the power to tell
> the bank how to run its service. So I didn't really make
> much progress. At least Barclays do something!!
>
> Richard Godfrey-McKay
>
> Tel: (01738) 445 880
>
> Mobile: 07791-452593
>
>
>
>
>
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
> Pearson
> Sent: 02 July 2009 20:56
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Barclay's connect card PIN advice
>
>
> Hi Marie,
>
> Well, having had a real saga with Barclays over the past
> two months plus, it seems that Barclays say it takes a
> month to get this code brailled. I think this is
> outrageous and, if I have enough stamina to take this
> further (having wasted hours and hours over my situation
> of being locked out and having had to go to the bank to
> do many payments) I'll be saying something; but the
> truth is I'm dead beat with it all and think I don't want
> anything more than access to my account right now!
>
> Incidentally, having waited so long and things going
> wrong their end again, I have now been promised my code
> in braille in five working days ... I'm not daring to
> hold my breath, mind you! I asked if my bank could
> receive my pin for me and that I could be given the
> number this way, but I never got a "thumbs up" on that
> one.
>
> I'm not sure of the best number for you to call from
> France. The first couple of times my pin was ordered,
> these orders were not put through.
>
> What do others think about the timeliness of braille pins
> at Barclays? How does this compare with other banks, by
> the way?
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
>
>
> ---- Original Message ----
> From: Marie Baisez
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 1:00 PM
> Subject: [access-uk] Barclay's connect card PIN advice
>
> > Hi all, when I got my new connect card last year, the
> > person who read the PIN that was sent to me couldn't see
> > very well, and found it difficult to read the numbers
> > that are supposed to appear on the paper when
> > scratched,when I was in the UK in May, I found out I'd
> > been given an incorrect number.
> > I asked for a new PIN at my branch of Barclay's and was
> > assured I would receive the code in print and in
> > Braille. This was 6 weeks ago now. The difficult to
> > read print arrived without delay but the Braille
> > version has not arrived to date.
> > Asked a fully sighted person to scratch and read the
> > print to-day, unfortunately she scratched the wrong part
> > of the paper and made the code disappear.
> >
> > now my questions: 1 How long should I expect to have to
> > wait for the Braille version of a PIN number? 2 Is there
> > a number, not a premium or 0800 number I can call from
> > France to help me sort this out? 3 How do you all manage
> > with these scratch and read things when you can't see
> > printed material? Any tips welcomed.
> >
> > Marie
>
>
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