[access-uk] Re: Barclay's connect card PIN advice

Marie,

I told Barclays three or four years back that the 16 digit number was difficult 
to put in at speed if you were reading braille with one hand and dialling with 
the other;  but nothing happened ...  I have worked out a way for me to do it 
now (most of the time) but I can't remember those 16 digits any more and do 
find that part of phone banking very frustrating/stressful and annoying.

--
Carol
carol.pearson29@xxxxxxxxxxxxxx

---- Original Message ----
From: Marie Baisez
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, July 03, 2009 10:14 AM
Subject: [access-uk] Re: Barclay's connect card PIN advice

> Managed to find a number to call from here, the first
> thing they ask is your card number, you have to learn it
> by heart otherwise you can't dial fast enough before the
> system chucks you out if you pause for more than 2
> seconds to look it up. What a system? spoke to a lady
> whose name I couldn't understand let alone write down,
> not a lot of smile in her voice and she was quite
> difficult to understand. I usually sympathise with people
> for which English is not their mother tongue being in
> this situation myself but, I must say her accent was
> quite heavy.          
> Anyway, she's going to send me the same PIN number again
> in its printed scratch and read version and in Braille,
> within ten to fifteen working days, she's promised! I'll
> keep you posted. If they can't send you the number in
> Braille, why don't they say as much? and why is it
> written in their leaflet on access to Barclay's for the
> disabled that they can and do on simple request?      
> Has anyone reading this actually received PIN advice in
> Braille? 
> Sorry for the length of this post, just a little
> frustrated... 
> Marie
> ----- Original Message -----
> From: Carol Pearson
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 10:16 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
> 
> 
> Oh dear, gets worse.  I'm so sorry ....
> 
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
> 
> ---- Original Message ----
> From: Peter Bentley
> To: access-uk@xxxxxxxxxxxxx
> Sent: Thursday, July 02, 2009 9:03 PM
> Subject: [access-uk] Re: Barclay's connect card PIN advice
> 
> > Carol
> >
> > Compared to Abbey, pretty good. I have had to take the
> > issue to  their head office central complaints and am
> > awaiting to see whether the problem is resolved. This
> > relates not only to PIN advice but the brailling of
> > non-statement correspondence generally.
> >
> > Give me Barclays any time.
> >
> > Peter Bentley
> > ----- Original Message -----
> > From: Carol Pearson
> > To: access-uk@xxxxxxxxxxxxx
> > Sent: Thursday, July 02, 2009 8:56 PM
> > Subject: [access-uk] Re: Barclay's connect card PIN
> > advice 
> >
> >
> > Hi Marie,
> >
> > Well, having had a real saga with Barclays over the past
> > two months plus, it seems that Barclays say it takes a
> > month to get this code brailled.  I think this is
> > outrageous and, if I have enough stamina to take this
> > further (having wasted hours and hours over my situation
> > of being locked out and having had to go to the bank to
> > do many payments) I'll be saying something;  but the
> > truth is I'm dead beat with it all and think I don't
> > want anything more than access to my account right now!
> >
> > Incidentally, having waited so long and things going
> > wrong their end again, I have now been promised my code
> > in braille in five working days ... I'm not daring to
> > hold my breath, mind you!  I asked if my bank could
> > receive my pin for me and that I could be given the
> > number this way, but I never got a "thumbs up" on that
> > one.
> >
> > I'm not sure of the best number for you to call from
> > France.  The first couple of times my pin was ordered,
> > these orders were not put through.
> >
> > What do others think about the timeliness of braille
> > pins at Barclays?  How does this compare with other
> > banks, by the way?
> >
> > --
> > Carol
> > carol.pearson29@xxxxxxxxxxxxxx
> >
> >
> >
> > ---- Original Message ----
> > From: Marie Baisez
> > To: access-uk@xxxxxxxxxxxxx
> > Sent: Thursday, July 02, 2009 1:00 PM
> > Subject: [access-uk] Barclay's connect card PIN advice
> >
> > > Hi all, when I got my new connect card last year, the
> > > person who read the PIN that was sent to me couldn't
> > > see very well, and found it difficult to read the
> > > numbers that are supposed to appear on the paper when
> > > scratched,when I was in the UK in May, I found out I'd
> > > been given an incorrect number.
> > > I asked for a new PIN at my branch of Barclay's and
> > > was assured I would receive the code in print and in
> > > Braille. This was 6 weeks ago now. The difficult to
> > > read print arrived without delay but the Braille
> > > version has not arrived to date.
> > > Asked a fully sighted person to scratch and read the
> > > print to-day, unfortunately she scratched the wrong
> > > part of the paper and made the code disappear.
> > >
> > > now my questions: 1 How long should I expect to have
> > > to wait for the Braille version of a PIN number? 2 Is
> > > there a number, not a premium or 0800 number I can
> > > call from France to help me sort this out? 3 How do
> > > you all manage with these scratch and read things
> > > when you can't see printed material? Any tips
> > > welcomed. 
> > >
> > > Marie
> >
> >
> > __________ Information from ESET NOD32 Antivirus,
> > version of virus signature database 4210 (20090702)
> > __________ 
> >
> > The message was checked by ESET NOD32 Antivirus.
> >
> > http://www.eset.com
> 
> 
> __________ Information from ESET NOD32 Antivirus, version
> of virus signature database 4210 (20090702) __________ 
> 
> The message was checked by ESET NOD32 Antivirus.
> 
> http://www.eset.com

Other related posts: