[access-uk] Re: Barclay's connect card PIN advice

Carol

Compared to Abbey, pretty good. I have had to take the issue to  their head 
office central complaints and am awaiting to see whether the problem is 
resolved. This relates not only to PIN advice but the brailling of 
non-statement correspondence generally.

Give me Barclays any time.

Peter Bentley
  ----- Original Message ----- 
  From: Carol Pearson 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Thursday, July 02, 2009 8:56 PM
  Subject: [access-uk] Re: Barclay's connect card PIN advice


  Hi Marie,

  Well, having had a real saga with Barclays over the past two months plus, it 
seems that Barclays say it takes a month to get this code brailled.  I think 
this is outrageous and, if I have enough stamina to take this further (having 
wasted hours and hours over my situation of being locked out and having had to 
go to the bank to do many payments) I'll be saying something;  but the truth is 
I'm dead beat with it all and think I don't want anything more than access to 
my account right now!

  Incidentally, having waited so long and things going wrong their end again, I 
have now been promised my code in braille in five working days ... I'm not 
daring to hold my breath, mind you!  I asked if my bank could receive my pin 
for me and that I could be given the number this way, but I never got a "thumbs 
up" on that one.

  I'm not sure of the best number for you to call from France.  The first 
couple of times my pin was ordered, these orders were not put through.

  What do others think about the timeliness of braille pins at Barclays?  How 
does this compare with other banks, by the way?

  --
  Carol
  carol.pearson29@xxxxxxxxxxxxxx



  ---- Original Message ----
  From: Marie Baisez
  To: access-uk@xxxxxxxxxxxxx
  Sent: Thursday, July 02, 2009 1:00 PM
  Subject: [access-uk] Barclay's connect card PIN advice

  > Hi all, when I got my new connect card last year, the
  > person who read the PIN that was sent to me couldn't see
  > very well, and found it difficult to read the numbers
  > that are supposed to appear on the paper when
  > scratched,when I was in the UK in May, I found out I'd
  > been given an incorrect number.     
  > I asked for a new PIN at my branch of Barclay's and was
  > assured I would receive the code in print and in Braille. 
  > This was 6 weeks ago now. The difficult to read print
  > arrived without delay but the Braille version has not
  > arrived to date.  
  > Asked a fully sighted person to scratch and read the
  > print to-day, unfortunately she scratched the wrong part
  > of the paper and made the code disappear.  
  > 
  > now my questions: 1 How long should I expect to have to
  > wait for the Braille version of a PIN number? 2 Is there
  > a number, not a premium or 0800 number I can call from
  > France to help me sort this out? 3 How do you all manage
  > with these scratch and read things when you can't see
  > printed material? Any tips welcomed.     
  > 
  > Marie


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__________ Information from ESET NOD32 Antivirus, version of virus signature 
database 4210 (20090702) __________

The message was checked by ESET NOD32 Antivirus.

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