[access-uk] Re: An O2 story with lessons to be learned
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 24 Feb 2011 16:01:09 -0000
Hi Ibrahim
Well in that case I'll give Tris or Terry's suggestions a go when I get to
that point. I've not used Windows Live, so couldn't comment.
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 24 February 2011 15:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: An O2 story with lessons to be learned
Hi Jackie.
Your Area Manager is right, you cant pair a phone for PIM transfer with an
IPhone because the IPhone's Bluetooth support is very limited in the things
you can do with it. Your only option is to import your contacts from your
Nokia in to a program like Outlook and then synchronize outlook with your
IPhone. I'm very shortly switching to Windows Live so that all my contacts,
some 250 in number can stay in sync with my IPhone and 2 laptops as I'm sick
and tired of having to keep everything manually in tune and in sync.
All the best, Ibrahim.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, February 24, 2011 3:10 PM
Subject: [access-uk] Re: An O2 story with lessons to be learned
> Yes Tris, and that's why this has worked out, because I have a SIM only
> contract, and haven't had to pay up front.
>
> Incidentally, the Area Manager reckons I'll have to type in all my
> contacts
> manually as I won't be able to import them from my Nokia handset. Is this
> right, or couldn't I send them over to the iPhone via Bluetooth? My
> contacts are not on the SIM card itself, so perhaps that's what he meant,
> I've no idea.
>
> Kind Regards,
>
> Jackie Cairns
> J&M Work-Ability
>
> jandm@xxxxxxxxxxxxxxxxxx
> www.work-ability.co.uk
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Tristram Llewellyn
> Sent: 24 February 2011 14:55
> To: 'access-uk@xxxxxxxxxxxxx'
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> The iPhones when provided by a wireless carrier are not necessarily
> branded
> but may have provider specific applications on them as a convenience.
> They
> are however usually locked which means you would have to pay to unlock it
> (going rate about £50) once expiry of minimum contract takes place. The
> iPhones you buy instore are notionally locked to the main UK carriers that
> support the iPhone. There are such things as factor unlocked phones
> available from outlets like Expansys which are usually even more expensive
> than going the Apple Store route. For the most part the latter are
> academic
> as in the UK the deals are actually really very good especially if you
> have
> a SIM only contract and prepared to pay the upfront cost of the iPhone.
>
> Regards.
>
> Tristram Llewellyn
> Sight and Sound Technology
> Technical Support
> www.sightandsound.co.uk
>
> Mail:
> Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
> Technical: Support@xxxxxxxxxxxxxxxxxxx
> General - info@xxxxxxxxxxxxxxxxxxx
>
> Phone:
> Support line: 0845 634 7979
>
> Sight and Sound Technology Limited is a company registered in England and
> Wales, with company number 1408275.
>
> Sight and Sound Technology
> Welton House North Wing
> Summerhouse Road
> Moulton Park
> Northampton
> NN3 6WD
>
> VAT Number - GB 860 2121 66.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Carol Pearson
> Sent: 24 February 2011 12:08
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> Well done, Jackie, for your perseverance.
>
> A question springs from your account, which maybe others can answer if you
> can't.
>
> If I am offered an IPhone 4 as an upgrade by O2, is the IPhone in any way
> branded/changed for O2 which would limit any future use with another phone
> provider, should I ever go down that route?
>
> I hope this isn't considered too much of a hypothetical question but,
> while
> I get the point that Nokia phones are branded/unbranded, I'm not sure what
> happens with regard to IPhones in this respect. As they're all Apple, I'm
> thinking that this is where things differ. No doubt someone will put me
> straight! <Smiles>
>
> --
> Carol P
> ---- Original Message ----
> From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, February 24, 2011 9:23 AM
> Subject: [access-uk] An O2 story with lessons to be learned
>
>>I hope the moderator will forgive a long post, though I will try to
>>make it as brief as possible given it is a complex story that requires
>>the major points only for this purpose.
>>
>> In December, I switched from Vodafone to O2 because I get a better
>> signal with O2 over here. I was reluctant to do so as I had been with
>> Voda for many years, but I got a decent Simplicity tariff from O2, and
>> that was fine.
>>
>> Unfortunately, however, when I went to replace a SIM card in my N82,
>> the holder in which it sits came off in my hand, and I was unable to
>> put it back, so therefore couldn't get the card to lie in its slot so
>> it could connect.
>>
>> I took the phone to my nearest O2 dealer, explained what had happened,
>> and specifically requested they did not touch the software on it,
>> merely repaired the SIM card holder. They knew it was an unlocked and
>> unbranded phone. Now this is a very important point.
>>
>> One week or so later, their Repair Centre rang to say that the phone
>> could be fixed if I was willing to pay £28.81. I asked if the SIM
>> card holder had been fixed, and that everything else on the phone was
>> as I had left it, that is, Talks etc. They said it was, so I paid the
>> fee.
>>
>> When the phone came back a week later, I was shocked to discover an
>> N86, locked and branded to O2, sitting in a flimsy box. I contacted
>> the store and Repair Centre at this point. I was told that O2 do not
>> accept unlocked and unbranded phones for repair, and that mine had
>> either been lost, destroyed, or flashed, meaning my software had been
>> wiped.
>>
>> A very long and drawn out period then ensued. The Store Manager, who
>> had been initially very helpful, suddenly went on leave following a
>> bereavement, and his Area Manager took over, a less helpful person. I
>> refused to accept the N86 given it was locked, branded and
>> refurbished, and didn't even come with a charger which is different to
>> that on an N82 anyway.
>>
>> I sought legal advice, and that got things going in my favour.
>> Yesterday, the Area Manager received the letter I had been advised to
>> write and copy to various departments of O2, so they were willing to
>> listen to reason. Glenn Tookey at S and S had given them costings for
>> an N82 that he still has a few of, plus putting Talks onto a phone
>> etc, but they weren't really interested.
>>
>> During a conversation I had with the Area Manager yesterday, where I
>> advised him he had to settle the dispute within 14 days, he said he
>> wished he could give me any handset, but was limited in what he could
>> offer.
>> He happened to say: "I'd give you an iPhone, Blackberry, anything if
>> it was helpful to you". When he said iPhone, I decided instantly that
>> it would be my best route. I've always resisted going down that road,
>> and am happy with my iPod Touch. But when he offered me an iPhone
>> fourth generation 32GB, with my current Simplicity tariff plus an
>> extra five quid for an unlimited data plan, I took it.
>> He didn't know about VoiceOver, and wondered how a blind person would
>> use an iPhone, which is why he'd never offered me one in the
>> beginning. I explained how it works, and that Apple has a commitment
>> to accessibility.
>>
>> So everyone, the moral of this story is that if you have problems with
>> an existing Nokia phone which contains your Talks or K-Reader
>> software, don't assume it will go to Nokia to be repaired as I did.
>> Don't also assume that a carrier like O2 will accept an unlocked or
>> unbranded handset, because they don't. And be prepared for a
>> run-around if it goes wrong.
>>
>> I am not keeping too well at the moment with my back, and this took a
>> lot of energy and stress to deal with. But I made O2 give me
>> something suitable in the end. I could have stuck with the
>> refurbished N86, but I already have an N86. I felt that taking the
>> iPhone for £20 a month on my current tariff with the inclusion of
>> unlimited WiFi and Hotspots, 600 minutes and unlimited texts on a SIM
>> only contract was the best I could get.
>>
>> So, as my iPhone is coming within the next few days, I'm going to join
>> those of you who are working your way through the steep learning curve
>> to use it. An iPod Touch is one thing, but an iPhone is a bit more
>> than that, so I'll certainly welcome any help if I shout for it.
>>
>> Sorry for such a long rant, but there are things worth noting as I've
>> discovered over recent weeks.
>>
>> Kind Regards,
>>
>> Jackie Cairns
>> J&M Work-Ability
>>
>> jandm@xxxxxxxxxxxxxxxxxx
>> www.work-ability.co.uk
>>
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