[access-uk] Re: An O2 story with lessons to be learned
- From: "Barry Toner" <barry@xxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 25 Feb 2011 13:17:13 -0000
Hi,
Another option is to look at Google Exchange.
Regards,
Barry.
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Jackie Cairns
> Sent: Thursday, February 24, 2011 4:01 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> Hi Ibrahim
>
> Well in that case I'll give Tris or Terry's suggestions a go when I get
> to
> that point. I've not used Windows Live, so couldn't comment.
>
>
> Kind Regards,
>
> Jackie Cairns
> J&M Work-Ability
>
> jandm@xxxxxxxxxxxxxxxxxx
> www.work-ability.co.uk
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of
> Ibrahim Gucukoglu
> Sent: 24 February 2011 15:51
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
> Hi Jackie.
>
> Your Area Manager is right, you cant pair a phone for PIM transfer with
> an
> IPhone because the IPhone's Bluetooth support is very limited in the
> things
> you can do with it. Your only option is to import your contacts from
> your
> Nokia in to a program like Outlook and then synchronize outlook with
> your
> IPhone. I'm very shortly switching to Windows Live so that all my
> contacts,
> some 250 in number can stay in sync with my IPhone and 2 laptops as I'm
> sick
> and tired of having to keep everything manually in tune and in sync.
>
> All the best, Ibrahim.
> ----- Original Message -----
> From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, February 24, 2011 3:10 PM
> Subject: [access-uk] Re: An O2 story with lessons to be learned
>
>
> > Yes Tris, and that's why this has worked out, because I have a SIM
> only
> > contract, and haven't had to pay up front.
> >
> > Incidentally, the Area Manager reckons I'll have to type in all my
> > contacts
> > manually as I won't be able to import them from my Nokia handset. Is
> this
> > right, or couldn't I send them over to the iPhone via Bluetooth? My
> > contacts are not on the SIM card itself, so perhaps that's what he
> meant,
> > I've no idea.
> >
> > Kind Regards,
> >
> > Jackie Cairns
> > J&M Work-Ability
> >
> > jandm@xxxxxxxxxxxxxxxxxx
> > www.work-ability.co.uk
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf
> > Of
> > Tristram Llewellyn
> > Sent: 24 February 2011 14:55
> > To: 'access-uk@xxxxxxxxxxxxx'
> > Subject: [access-uk] Re: An O2 story with lessons to be learned
> >
> > The iPhones when provided by a wireless carrier are not necessarily
> > branded
> > but may have provider specific applications on them as a convenience.
> > They
> > are however usually locked which means you would have to pay to
> unlock it
> > (going rate about £50) once expiry of minimum contract takes place.
> The
> > iPhones you buy instore are notionally locked to the main UK carriers
> that
> > support the iPhone. There are such things as factor unlocked phones
> > available from outlets like Expansys which are usually even more
> expensive
> > than going the Apple Store route. For the most part the latter are
> > academic
> > as in the UK the deals are actually really very good especially if
> you
> > have
> > a SIM only contract and prepared to pay the upfront cost of the
> iPhone.
> >
> > Regards.
> >
> > Tristram Llewellyn
> > Sight and Sound Technology
> > Technical Support
> > www.sightandsound.co.uk
> >
> > Mail:
> > Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
> > Technical: Support@xxxxxxxxxxxxxxxxxxx
> > General - info@xxxxxxxxxxxxxxxxxxx
> >
> > Phone:
> > Support line: 0845 634 7979
> >
> > Sight and Sound Technology Limited is a company registered in England
> and
> > Wales, with company number 1408275.
> >
> > Sight and Sound Technology
> > Welton House North Wing
> > Summerhouse Road
> > Moulton Park
> > Northampton
> > NN3 6WD
> >
> > VAT Number - GB 860 2121 66.
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf
> > Of
> > Carol Pearson
> > Sent: 24 February 2011 12:08
> > To: access-uk@xxxxxxxxxxxxx
> > Subject: [access-uk] Re: An O2 story with lessons to be learned
> >
> > Well done, Jackie, for your perseverance.
> >
> > A question springs from your account, which maybe others can answer
> if you
> > can't.
> >
> > If I am offered an IPhone 4 as an upgrade by O2, is the IPhone in any
> way
> > branded/changed for O2 which would limit any future use with another
> phone
> > provider, should I ever go down that route?
> >
> > I hope this isn't considered too much of a hypothetical question but,
> > while
> > I get the point that Nokia phones are branded/unbranded, I'm not sure
> what
> > happens with regard to IPhones in this respect. As they're all
> Apple, I'm
> > thinking that this is where things differ. No doubt someone will put
> me
> > straight! <Smiles>
> >
> > --
> > Carol P
> > ---- Original Message ----
> > From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Thursday, February 24, 2011 9:23 AM
> > Subject: [access-uk] An O2 story with lessons to be learned
> >
> >>I hope the moderator will forgive a long post, though I will try to
> >>make it as brief as possible given it is a complex story that
> requires
> >>the major points only for this purpose.
> >>
> >> In December, I switched from Vodafone to O2 because I get a better
> >> signal with O2 over here. I was reluctant to do so as I had been
> with
> >> Voda for many years, but I got a decent Simplicity tariff from O2,
> and
> >> that was fine.
> >>
> >> Unfortunately, however, when I went to replace a SIM card in my N82,
> >> the holder in which it sits came off in my hand, and I was unable to
> >> put it back, so therefore couldn't get the card to lie in its slot
> so
> >> it could connect.
> >>
> >> I took the phone to my nearest O2 dealer, explained what had
> happened,
> >> and specifically requested they did not touch the software on it,
> >> merely repaired the SIM card holder. They knew it was an unlocked
> and
> >> unbranded phone. Now this is a very important point.
> >>
> >> One week or so later, their Repair Centre rang to say that the phone
> >> could be fixed if I was willing to pay £28.81. I asked if the SIM
> >> card holder had been fixed, and that everything else on the phone
> was
> >> as I had left it, that is, Talks etc. They said it was, so I paid
> the
> >> fee.
> >>
> >> When the phone came back a week later, I was shocked to discover an
> >> N86, locked and branded to O2, sitting in a flimsy box. I contacted
> >> the store and Repair Centre at this point. I was told that O2 do
> not
> >> accept unlocked and unbranded phones for repair, and that mine had
> >> either been lost, destroyed, or flashed, meaning my software had
> been
> >> wiped.
> >>
> >> A very long and drawn out period then ensued. The Store Manager,
> who
> >> had been initially very helpful, suddenly went on leave following a
> >> bereavement, and his Area Manager took over, a less helpful person.
> I
> >> refused to accept the N86 given it was locked, branded and
> >> refurbished, and didn't even come with a charger which is different
> to
> >> that on an N82 anyway.
> >>
> >> I sought legal advice, and that got things going in my favour.
> >> Yesterday, the Area Manager received the letter I had been advised
> to
> >> write and copy to various departments of O2, so they were willing to
> >> listen to reason. Glenn Tookey at S and S had given them costings
> for
> >> an N82 that he still has a few of, plus putting Talks onto a phone
> >> etc, but they weren't really interested.
> >>
> >> During a conversation I had with the Area Manager yesterday, where I
> >> advised him he had to settle the dispute within 14 days, he said he
> >> wished he could give me any handset, but was limited in what he
> could
> >> offer.
> >> He happened to say: "I'd give you an iPhone, Blackberry, anything if
> >> it was helpful to you". When he said iPhone, I decided instantly
> that
> >> it would be my best route. I've always resisted going down that
> road,
> >> and am happy with my iPod Touch. But when he offered me an iPhone
> >> fourth generation 32GB, with my current Simplicity tariff plus an
> >> extra five quid for an unlimited data plan, I took it.
> >> He didn't know about VoiceOver, and wondered how a blind person
> would
> >> use an iPhone, which is why he'd never offered me one in the
> >> beginning. I explained how it works, and that Apple has a
> commitment
> >> to accessibility.
> >>
> >> So everyone, the moral of this story is that if you have problems
> with
> >> an existing Nokia phone which contains your Talks or K-Reader
> >> software, don't assume it will go to Nokia to be repaired as I did.
> >> Don't also assume that a carrier like O2 will accept an unlocked or
> >> unbranded handset, because they don't. And be prepared for a
> >> run-around if it goes wrong.
> >>
> >> I am not keeping too well at the moment with my back, and this took
> a
> >> lot of energy and stress to deal with. But I made O2 give me
> >> something suitable in the end. I could have stuck with the
> >> refurbished N86, but I already have an N86. I felt that taking the
> >> iPhone for £20 a month on my current tariff with the inclusion of
> >> unlimited WiFi and Hotspots, 600 minutes and unlimited texts on a
> SIM
> >> only contract was the best I could get.
> >>
> >> So, as my iPhone is coming within the next few days, I'm going to
> join
> >> those of you who are working your way through the steep learning
> curve
> >> to use it. An iPod Touch is one thing, but an iPhone is a bit more
> >> than that, so I'll certainly welcome any help if I shout for it.
> >>
> >> Sorry for such a long rant, but there are things worth noting as
> I've
> >> discovered over recent weeks.
> >>
> >> Kind Regards,
> >>
> >> Jackie Cairns
> >> J&M Work-Ability
> >>
> >> jandm@xxxxxxxxxxxxxxxxxx
> >> www.work-ability.co.uk
> >>
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