Hi Jackie, Thank you for that explanation, I now fully understand. Thanks. David Weston.----- Original Message ----- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, February 24, 2011 3:28 PM Subject: [access-uk] Re: An O2 story with lessons to be learned
Hi DavidNo I don't, many people have asked me the same question. A locked phone iswhere it is tied to your network provider. For example, if you purchase aphone from O2, it will be locked to them, and if you want to put an Orange, Virgin, Vodafone or other SIM card in it, you would need to get it unlockedso this could be facilitated. Branding means that when you turn on a phone that is locked to a networkprovider, it normally carries their logo on the first screen, and sometimeshas slightly different software items in the menu. For example, you could get something like O2 Services, or Vodafone Live if a phone is branded and locked. They generally go hand-in-hand, because if the phone is locked, it's also branded to that network.Now, if you purchase an unlocked, unbranded phone, that means it has no logoor branding on it, and you can simply put in a SIM card from any network carrier of your choosing without having to get it unlocked. I prefer phones this way, but the downside David is that they are more expensive to purchase. These stores buy in bulk, so tend to offer deals with phones locked and branded to their company. They aren't reallyinterested in selling you an unlocked, unbranded handset, because they knowyou can go and put a SIM card in it from anywhere else. Places like Expansys, Play and probably Amazon sell unlocked phones, where your usual stores will always sell you something that is ready to go with their SIM card and branding all done for you. Does that make sense? Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf OfDavid Sent: 24 February 2011 15:19 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: An O2 story with lessons to be learned Hi Jackie,Can you tell me what is a branded phone or what is a locked phone. Sorry ifyou think that I am a bit slow on the uptake. David Weston. ----- Original Message ----- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, February 24, 2011 12:22 PM Subject: [access-uk] Re: An O2 story with lessons to be learnedHi CarolYes, this is where I've had to concede. I didn't want a locked or brandedphone, I've never gone down that route. But when the chap yesterday offeredme a fourth generation 32GB iPhone and keeping my Simplicity tariff exceptan extra fiver for the unlimited data, I felt it was too good an offer torefuse. It is locked to O2, and I knew that even if I took them to court,the likelihood of getting them to hand over an unlocked iPhone was very slim as it wouldn't have been like-for-like that got lost in the first place. So, in answer to your question, you can buy an unlocked iPhone, but they cost a lot of money. Mine is tied to O2, but my pay plan is SIM only, whichmeans I can opt out after a year anyway, or upgrade - as he was very quickto point out - when the new phone comes out in the summer. For now, I'm sticking with what I have off them. My son has an iPhone with O2, and his tariff and pay plan is far more expensive than mine. You can go to Vodafone, but they'll likely offer you something tied to them. I hope that helps. Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol Pearson Sent: 24 February 2011 12:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: An O2 story with lessons to be learned Well done, Jackie, for your perseverance.A question springs from your account, which maybe others can answer if youcan't. If I am offered an IPhone 4 as an upgrade by O2, is the IPhone in any waybranded/changed for O2 which would limit any future use with another phoneprovider, should I ever go down that route? I hope this isn't considered too much of a hypothetical question but, whileI get the point that Nokia phones are branded/unbranded, I'm not sure what happens with regard to IPhones in this respect. As they're all Apple, I'mthinking that this is where things differ. No doubt someone will put me straight! <Smiles> -- Carol P ---- Original Message ---- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, February 24, 2011 9:23 AM Subject: [access-uk] An O2 story with lessons to be learnedI hope the moderator will forgive a long post, though I will try to make it as brief as possible given it is a complex story that requires the major points only for this purpose. In December, I switched from Vodafone to O2 because I get a better signal with O2 over here. I was reluctant to do so as I had been with Voda for many years, but I got a decent Simplicity tariff from O2, and that was fine. Unfortunately, however, when I went to replace a SIM card in my N82, the holder in which it sits came off in my hand, and I was unable to put it back, so therefore couldn't get the card to lie in its slot so it could connect. I took the phone to my nearest O2 dealer, explained what had happened, and specifically requested they did not touch the software on it, merely repaired the SIM card holder. They knew it was an unlocked and unbranded phone. Now this is a very important point. One week or so later, their Repair Centre rang to say that the phone could be fixed if I was willing to pay £28.81. I asked if the SIM card holder had been fixed, and that everything else on the phone was as I had left it, that is, Talks etc. They said it was, so I paid the fee. When the phone came back a week later, I was shocked to discover an N86, locked and branded to O2, sitting in a flimsy box. I contacted the store and Repair Centre at this point. I was told that O2 do not accept unlocked and unbranded phones for repair, and that mine had either been lost, destroyed, or flashed, meaning my software had been wiped. A very long and drawn out period then ensued. The Store Manager, who had been initially very helpful, suddenly went on leave following a bereavement, and his Area Manager took over, a less helpful person. I refused to accept the N86 given it was locked, branded and refurbished, and didn't even come with a charger which is different to that on an N82 anyway. I sought legal advice, and that got things going in my favour. Yesterday, the Area Manager received the letter I had been advised to write and copy to various departments of O2, so they were willing to listen to reason. Glenn Tookey at S and S had given them costings for an N82 that he still has a few of, plus putting Talks onto a phone etc, but they weren't really interested. During a conversation I had with the Area Manager yesterday, where I advised him he had to settle the dispute within 14 days, he said he wished he could give me any handset, but was limited in what he could offer. He happened to say: "I'd give you an iPhone, Blackberry, anything if it was helpful to you". When he said iPhone, I decided instantly that it would be my best route. I've always resisted going down that road, and am happy with my iPod Touch. But when he offered me an iPhone fourth generation 32GB, with my current Simplicity tariff plus an extra five quid for an unlimited data plan, I took it. He didn't know about VoiceOver, and wondered how a blind person would use an iPhone, which is why he'd never offered me one in the beginning. I explained how it works, and that Apple has a commitment to accessibility. So everyone, the moral of this story is that if you have problems with an existing Nokia phone which contains your Talks or K-Reader software, don't assume it will go to Nokia to be repaired as I did. Don't also assume that a carrier like O2 will accept an unlocked or unbranded handset, because they don't. And be prepared for a run-around if it goes wrong. I am not keeping too well at the moment with my back, and this took a lot of energy and stress to deal with. But I made O2 give me something suitable in the end. I could have stuck with the refurbished N86, but I already have an N86. I felt that taking the iPhone for £20 a month on my current tariff with the inclusion of unlimited WiFi and Hotspots, 600 minutes and unlimited texts on a SIM only contract was the best I could get. So, as my iPhone is coming within the next few days, I'm going to join those of you who are working your way through the steep learning curve to use it. An iPod Touch is one thing, but an iPhone is a bit more than that, so I'll certainly welcome any help if I shout for it. Sorry for such a long rant, but there are things worth noting as I've discovered over recent weeks. Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.872 / Virus Database: 271.1.1/3464 - Release Date: 02/23/11 19:34:00 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.872 / Virus Database: 271.1.1/3464 - Release Date: 02/23/11 19:34:00 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq