[vip_students] Re: FW: banking 365
- From: "Sean Kavanagh" <seany2@xxxxxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Tue, 10 Feb 2015 00:02:00 -0000
Ahoy All
Spoke with Colette Culleton from 365 on this date!
She advised me to send a screen picture to 365 security & this I did!
She also informed me of the many calls she has received on this matter &
commended the V I P's on their stand!
Yours Aye
Seán
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Sean Kavanagh
Sent: 08 February 2015 18:10
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
Roger, wilko!
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Paul F. Griffith
Sent: 08 February 2015 10:48
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
hi Sean, lets know what Colette says to you when you call her on monday,
take care paul
----- Original Message -----
From: "Sean Kavanagh" <seany2@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Saturday, February 07, 2015 2:33 PM
Subject: [vip_students] Re: FW: banking 365
Ahoy Flor
All copied, many thanks!
Will make comm's with that lady on Monday!
Yours Aye
Seán
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Flor Lynch
Sent: 07 February 2015 12:29
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
First time this message was sent, it doesn't seem to have got to the list.
Hi Sean,
Here is an update.
When you next speak to 0818365365, ask for Colette Culleton. (I guess that'l
be Monday to Friday, 9 AM to 6pm.)
Now, there are also two parallel discussions going on about the issue, on
the irelandvipnews list and the vicsireland list. At the moment Paul T. is
away, it appears. (He's also a BOI customer.)
The upshot of it for now is that Joshue O'Connor of NCBI has given his
technical analysis of what could be done to remedy the issue, and Gerry
Ellis - in the Technology Department of BOI - has been in touch with the
site developers aboout it and with Ms. Colette Culleton. Colette informed me
yesterday that it could be midweek before the problem is resolved,
unfortunately. Sighted people are able to use the site fine, BTW. But
because the combo boxes are visuallly hidden, the screen-reader cannot see
them. They need to be made transparent to the screen-reader, and Joshue has
suggested coding to bring that about. This is a learning curve for the BOI.
Some other blind customers who contacted them were not very successful in
progressing the issue with agents at the other end.
-----Original Message-----
From: Sean Kavanagh
Sent: Saturday, February 07, 2015 10:07 AM
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
Ahoy Flor
It would appear that it's only you & I are BOI customers on this list!
My question now, is where do we go from here!
Do we leave well alone, or is there someone within the BOI or indeed NCBI we
can talk to about our difficulty!
To be honest my own feeling is that we should raise the issue with somebody,
the question is who?
Yours Aye
Seán
-----Original Message-----
>From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Flor Lynch
Sent: 06 February 2015 00:50
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
All of the combo boxes seem to be gone from our view, on the site.
Try to top-up your mobile phone. To do that, you go: Money Transfer; Mobile
Top-up. You then get three radiobuttons (for the [only] three MSP's that BOI
has put on their site, so you choose yours to begin the top-up. Next comes
(or should
come) the amount combo box, for your euro amount. Instead of Combo Box, JAWS
is just saying * (which it does for the mandatory fields). Well, as we can't
get into what may or may not be a combo box, we can't fill in that field at
the moment. Furthermore, at this point, we notice that our JAWS (15 or 16)
has become sluggish, and doesn't seem to know where we are on the page.
Also, we can't transfer money from one account to another, because again the
account combo boxes are gone from our view.
I don't know if it's a Windows update, r the BOI site itself, that is
causing the observed issues. I observed much the same problems there in
Firefox, and also using NVDA.
-----Original Message-----
>From: Aedan O'Meara
Sent: Wednesday, February 04, 2015 2:28 PM
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] FW: banking 365
-----Original Message-----
>From: Sean Kavanagh [mailto:seany2@xxxxxxxxxx]
Sent: 03 February 2015 22:59
To: 'Aedan O'Meara'
Subject: FW: banking 365
-----Original Message-----
>From: Sean Kavanagh [mailto:seany2@xxxxxxxxxx]
Sent: 29 January 2015 20:19
To: 'vip_students-bounce@xxxxxxxxxxxxx'
Subject: banking 365
Ahoy To All
First of all, may I wish you, your family members & friends, a very happy &
prosperous 2015!
Now that's the grovelling done!
The Queen Bee informed me a short time ago that she needs credit for her
phone, so I answered "Yes Mum, immediately" & anyway I could do with credit
myself! So I went onto banking 365 to top up on line!
Oh my God....
What was I hit with, but only a new Bank of Ireland web page!
I trawled through it all night endeavouring to top up our phones, but at the
end of a long long fruitless night, both Sean & the Queen Bee still have no
credit!
Is there anyone out there that has come across this & has come out the other
end?
If so, Please, Please advise step by step!
Many many thanks in advance!
Yours Aye
Sean
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Version: 2014.0.4800 / Virus Database: 4257/9062 - Release Date: 02/05/15
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-----Original Message-----
From: Sean Kavanagh
Sent: Saturday, February 07, 2015 10:07 AM
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
Ahoy Flor
It would appear that it's only you & I are BOI customers on this list!
My question now, is where do we go from here!
Do we leave well alone, or is there someone within the BOI or indeed NCBI we
can talk to about our difficulty!
To be honest my own feeling is that we should raise the issue with somebody,
the question is who?
Yours Aye
Seán
-----Original Message-----
>From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Flor Lynch
Sent: 06 February 2015 00:50
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: FW: banking 365
All of the combo boxes seem to be gone from our view, on the site.
Try to top-up your mobile phone. To do that, you go: Money Transfer; Mobile
Top-up. You then get three radiobuttons (for the [only] three MSP's that BOI
has put on their site, so you choose yours to begin the top-up. Next comes
(or should
come) the amount combo box, for your euro amount. Instead of Combo Box, JAWS
is just saying * (which it does for the mandatory fields). Well, as we can't
get into what may or may not be a combo box, we can't fill in that field at
the moment. Furthermore, at this point, we notice that our JAWS (15 or 16)
has become sluggish, and doesn't seem to know where we are on the page.
Also, we can't transfer money from one account to another, because again the
account combo boxes are gone from our view.
I don't know if it's a Windows update, r the BOI site itself, that is
causing the observed issues. I observed much the same problems there in
Firefox, and also using NVDA.
-----Original Message-----
>From: Aedan O'Meara
Sent: Wednesday, February 04, 2015 2:28 PM
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] FW: banking 365
-----Original Message-----
>From: Sean Kavanagh [mailto:seany2@xxxxxxxxxx]
Sent: 03 February 2015 22:59
To: 'Aedan O'Meara'
Subject: FW: banking 365
-----Original Message-----
>From: Sean Kavanagh [mailto:seany2@xxxxxxxxxx]
Sent: 29 January 2015 20:19
To: 'vip_students-bounce@xxxxxxxxxxxxx'
Subject: banking 365
Ahoy To All
First of all, may I wish you, your family members & friends, a very happy &
prosperous 2015!
Now that's the grovelling done!
The Queen Bee informed me a short time ago that she needs credit for her
phone, so I answered "Yes Mum, immediately" & anyway I could do with credit
myself! So I went onto banking 365 to top up on line!
Oh my God....
What was I hit with, but only a new Bank of Ireland web page!
I trawled through it all night endeavouring to top up our phones, but at the
end of a long long fruitless night, both Sean & the Queen Bee still have no
credit!
Is there anyone out there that has come across this & has come out the other
end?
If so, Please, Please advise step by step!
Many many thanks in advance!
Yours Aye
Sean
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No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4800 / Virus Database: 4257/9062 - Release Date: 02/05/15
-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4800 / Virus Database: 4257/9062 - Release Date: 02/05/15
====================
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Version: 2014.0.4800 / Virus Database: 4257/9071 - Release Date: 02/07/15
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Version: 2014.0.4800 / Virus Database: 4257/9071 - Release Date: 02/07/15
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