[THIN] Re: remote assistance portal wanted
- From: "Pavlo Ignatusha" <Pavlo.Ignatusha@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 10 Oct 2006 10:57:02 -0400
What is the licensing based on, Steve? We are not really big :-(
Number of tickets or number of support reps? Or something else?
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Greenberg
Sent: Tuesday, October 10, 2006 11:09 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: remote assistance portal wanted
Go to Assist is an outstanding tool. It is pretty expensive in small
quantities though, once you get higher seat counts it comes down to a
very reasonable price.....
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net
steveg@xxxxxxxxxxxxxx
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Pavlo Ignatusha
Sent: Tuesday, October 10, 2006 6:12 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] remote assistance portal wanted
Hi group,
Can someone suggest a good remote support portal?
What we are looking for is to have an end user logging a ticket with
helpdesk then go to the URL suggested by helpdesk rep and from that web
page the support rep would get access to user session (using outbound
http or https channel from user).
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
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