[THIN] Re: remote assistance portal wanted

  • From: "Norman Dean" <NDean@xxxxxxxxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Wed, 11 Oct 2006 07:34:50 +1000

We have been using Gotoassist for just over 12 month and can not speak highly 
enough about it. Based in Australia we support users in New Zealand, 
Bangladesh, India Jakarta as well as remote areas of Indonesia, many logging in 
to our network via secure gateway over a Satellite links.




Norman Dean

IT Manager

Century Resources

+61 7 3718 4441

+61 414 563592


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Pavlo Ignatusha
Sent: Tuesday, 10 October 2006 11:12 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] remote assistance portal wanted


Hi group,


Can someone suggest a good remote support portal? 


What we are looking for is to have an end user logging a ticket with helpdesk 
then go to the URL suggested by helpdesk rep and from that web page the support 
rep would get access to user session (using outbound http or https channel from 





Pavlo Ignatusha

Systems Network Coordinator

Pembroke Regional Hospital

tel.  +1 (613) 732-3675

fax. +1 (613) 732-9986


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