[THIN] Re: remote assistance portal wanted
- From: "Steve Greenberg" <steveg@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 10 Oct 2006 08:09:08 -0700
Go to Assist is an outstanding tool. It is pretty expensive in small
quantities though, once you get higher seat counts it comes down to a very
reasonable price...
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net
steveg@xxxxxxxxxxxxxx
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Pavlo Ignatusha
Sent: Tuesday, October 10, 2006 6:12 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] remote assistance portal wanted
Hi group,
Can someone suggest a good remote support portal?
What we are looking for is to have an end user logging a ticket with
helpdesk then go to the URL suggested by helpdesk rep and from that web page
the support rep would get access to user session (using outbound http or
https channel from user).
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
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