I just tried it and it looks nice. I will wait for Gotoassist to get back
to me but LogMein is $1200 a year for single technician. This may be just
what we need to start.
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Melvin.Columna@xxxxxxxxx
*Sent:* Tuesday, October 10, 2006 10:50 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: remote assistance portal wanted
You can also try www.LogMeIn.com ... That's what we use.
+++
NO CARRIER
------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Pavlo Ignatusha
*Sent:* Tuesday, October 10, 2006 9:12 AM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] remote assistance portal wanted
Hi group,
Can someone suggest a good remote support portal?
What we are looking for is to have an end user logging a ticket with
helpdesk then go to the URL suggested by helpdesk rep and from that web page
the support rep would get access to user session (using outbound http or
https channel from user).
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
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