Corrupt Profiles?
Mike
Original Message:
-----------------
From: Adam Granatela agranatella@xxxxxxxxx
Date: Tue, 10 Apr 2007 14:06:10 -0500
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PS4 Client Printing Issue
Ok, yeah, it's definitely something on the client PC. Here's what we
found:
User 1 cannot print from PC 1
User 2 cannot print from PC 1
Both User 1 and 2 can print from PC 2.
Both users/pcs are printing to the same network printer. It's a HP 4250
networked from a file server. Both users have the same sort of
permissions/setup in AD. With all 4 sessions (both users on both PCs),
the
printer auto-creates just fine, and as far as the Citrix server is
concerned, the job prints fine (shows up in the system event log as a
successful print job), but on PC1, the jobs never show up on the local
queue, and never print.
Ok, so normally I'd say ok, it's a client PC thing, have someone fix it.
Problem is, there are at least 5 PCs that this is happening on. It's not
location specific, since some users at the location can print and others
can't.
Any ideas? Client has been removed/reinstalled, I've tried 9.23 and 10.
Tried unisntalling, deleting directories relating to ICA Client and
Citrix,
rebooting, reinstalling. Nothing.
Any ideas?
On 4/10/07, Adam Granatela <agranatella@xxxxxxxxx> wrote:
>
> Hi Steve, thanks for the reply. That policy setting was not configured,
> but I enabled it and set it to always connect as client printer or
whatever
> the option was. So far no difference.
>
> It appears to be localized to a few PCs. We're testing with users right
> now. One user can't print from her machine to any printers, a user
right
> across from her can print to the same printers just fine. argh!
>
>
> On 4/10/07, Raffensberger, Stephen D <sraffens@xxxxxxxxxxxxxxxxx>
wrote:
> >
> > Adam,
> >
> >
> >
> > Have you checked the print server queues to see if anything shows up
> > there? If you turn on "Connect directly to network print server if
possible"
> > in the Print job routing policy it will bypass the client PC queue.
> >
> > Steve Raffensberger
> >
> > Sovereign Bank
> > ------------------------------
> >
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
*On
> > Behalf Of *Adam Granatela
> > *Sent:* Tuesday, April 10, 2007 1:15 PM
> > *To:* thin@xxxxxxxxxxxxx
> > *Subject:* [THIN] PS4 Client Printing Issue
> >
> >
> >
> > Good afternoon all, I'm running into a very strange problem at a
client
> > site. Their farm is a 4 server local access database farm running PS4
with
> > hotfix R03. The farm was upgraded from PS3 by another engineer. When
I
> > came in they were having tons of printing problems, servers locking
up,
the
> > whole deal. I deleted all non-MS print drivers from the farm and set
up a
> > policy to use native drivers as needed and the UPD otherwise. I also
set it
> > up to auto-create printers for everyone, and there are no session
printers
> > in place.
> >
> >
> >
> > There are several remote locations connecting via Program Neigborhood
> > (WAN locations, not over the Internet) who are having problems
printing.
> > The main printer involved is a HP LaserJet 2300. What happens is the
job
> > goes through the Citrix queue just fine, and even shows up in the
event
log
> > as a successful print, but never even shows up on the local machine's
print
> > queue. Local machines are XP SP2, firewall off, standard build, brand
new
> > ICA v10 client install. I can print locally from all applications
with
no
> > problems.
> >
> >
> >
> > I've tried driver mappings (LJ2, LJ4, the HP 2200 driver that comes
with
> > Windows), installing the HP 2300 driver on the server, turning off
advanced
> > printing features on the client, UPD. Still, I can't get anything to
even
> > show up on the local PC's queue. Local printers are either directly
> > attached to the PC via parallel or USB, or TCP/IP connected to a
Win2k3
> > print server and connected that way.
> >
> >
> >
> > I'm at a loss here. Could something on the firewall allow Citrix
> > connections but prevent printing? I'm getting mixed reports from the
client
> > on what prints and what doesn't, so I'm not sure if all Citrix
printing
is
> > failing, or just for certain individuals.
> >
> >
> >
> > Any ideas? I'm at a loss here!
> >
> >
> >
> > Adam
> >
> >
> > This message contains information which may be confidential and
> > privileged. Unless you are the addressee (or authorized to receive for
the
> > addressee), you may not use, copy or disclose to anyone the message or
any
> > information contained in the message. If you have received the message
in
> > error, please advise the sender by reply e-mail, and delete or destroy
the
> > message. Thank you.
> >
>
>
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