Try disabling/uninstalling AV on that machine - apparently some can block
printing (notably McAfee 8.5)
Andrew
On 10/04/07, Adam Granatela < agranatella@xxxxxxxxx> wrote:
>
> Thought of that, so we reset them for one user, still no luck. That
> still wouldn't explain why User 1 can't print from her machine but can print
> from User 2's machine though.
>
> On 4/10/07, msemon@xxxxxxx < msemon@xxxxxxx> wrote:
> >
> > Corrupt Profiles?
> >
> > Mike
> >
> > Original Message:
> > -----------------
> > From: Adam Granatela agranatella@xxxxxxxxx
> > Date: Tue, 10 Apr 2007 14:06:10 -0500
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: PS4 Client Printing Issue
> >
> >
> > Ok, yeah, it's definitely something on the client PC. Here's what we
> > found:
> >
> > User 1 cannot print from PC 1
> > User 2 cannot print from PC 1
> >
> > Both User 1 and 2 can print from PC 2.
> >
> > Both users/pcs are printing to the same network printer. It's a HP
> > 4250
> > networked from a file server. Both users have the same sort of
> > permissions/setup in AD. With all 4 sessions (both users on both
> > PCs), the
> > printer auto-creates just fine, and as far as the Citrix server is
> > concerned, the job prints fine (shows up in the system event log as a
> > successful print job), but on PC1, the jobs never show up on the local
> > queue, and never print.
> >
> > Ok, so normally I'd say ok, it's a client PC thing, have someone fix
> > it.
> > Problem is, there are at least 5 PCs that this is happening on. It's
> > not
> > location specific, since some users at the location can print and
> > others
> > can't.
> >
> > Any ideas? Client has been removed/reinstalled, I've tried 9.23 and
> > 10.
> > Tried unisntalling, deleting directories relating to ICA Client and
> > Citrix,
> > rebooting, reinstalling. Nothing.
> >
> > Any ideas?
> >
> >
> > On 4/10/07, Adam Granatela <agranatella@xxxxxxxxx > wrote:
> > >
> > > Hi Steve, thanks for the reply. That policy setting was not
> > configured,
> > > but I enabled it and set it to always connect as client printer or
> > whatever
> > > the option was. So far no difference.
> > >
> > > It appears to be localized to a few PCs. We're testing with users
> > right
> > > now. One user can't print from her machine to any printers, a user
> > right
> > > across from her can print to the same printers just fine. argh!
> > >
> > >
> > > On 4/10/07, Raffensberger, Stephen D < sraffens@xxxxxxxxxxxxxxxxx>
> > wrote:
> > > >
> > > > Adam,
> > > >
> > > >
> > > >
> > > > Have you checked the print server queues to see if anything shows
> > up
> > > > there? If you turn on "Connect directly to network print server if
> > possible"
> > > > in the Print job routing policy it will bypass the client PC
> > queue.
> > > >
> > > > Steve Raffensberger
> > > >
> > > > Sovereign Bank
> > > > ------------------------------
> > > >
> > > > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
> > *On
> > > > Behalf Of *Adam Granatela
> > > > *Sent:* Tuesday, April 10, 2007 1:15 PM
> > > > *To:* thin@xxxxxxxxxxxxx
> > > > *Subject:* [THIN] PS4 Client Printing Issue
> > > >
> > > >
> > > >
> > > > Good afternoon all, I'm running into a very strange problem at a
> > client
> > > > site. Their farm is a 4 server local access database farm running
> > PS4
> > with
> > > > hotfix R03. The farm was upgraded from PS3 by another
> > engineer. When I
> > > > came in they were having tons of printing problems, servers
> > locking up,
> > the
> > > > whole deal. I deleted all non-MS print drivers from the farm and
> > set
> > up a
> > > > policy to use native drivers as needed and the UPD otherwise. I
> > also
> > set it
> > > > up to auto-create printers for everyone, and there are no session
> > printers
> > > > in place.
> > > >
> > > >
> > > >
> > > > There are several remote locations connecting via Program
> > Neigborhood
> > > > (WAN locations, not over the Internet) who are having problems
> > printing.
> > > > The main printer involved is a HP LaserJet 2300. What happens is
> > the
> > job
> > > > goes through the Citrix queue just fine, and even shows up in the
> > event
> > log
> > > > as a successful print, but never even shows up on the local
> > machine's
> > print
> > > > queue. Local machines are XP SP2, firewall off, standard build,
> > brand
> > new
> > > > ICA v10 client install. I can print locally from all applications
> > with
> > no
> > > > problems.
> > > >
> > > >
> > > >
> > > > I've tried driver mappings (LJ2, LJ4, the HP 2200 driver that
> > comes with
> > > > Windows), installing the HP 2300 driver on the server, turning off
> > advanced
> > > > printing features on the client, UPD. Still, I can't get anything
> > to
> > even
> > > > show up on the local PC's queue. Local printers are either
> > directly
> > > > attached to the PC via parallel or USB, or TCP/IP connected to a
> > Win2k3
> > > > print server and connected that way.
> > > >
> > > >
> > > >
> > > > I'm at a loss here. Could something on the firewall allow Citrix
> > > > connections but prevent printing? I'm getting mixed reports from
> > the
> > client
> > > > on what prints and what doesn't, so I'm not sure if all Citrix
> > printing
> > is
> > > > failing, or just for certain individuals.
> > > >
> > > >
> > > >
> > > > Any ideas? I'm at a loss here!
> > > >
> > > >
> > > >
> > > > Adam
> > > >
> > > >
> > > > This message contains information which may be confidential and
> > > > privileged. Unless you are the addressee (or authorized to receive
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> > the
> > > > addressee), you may not use, copy or disclose to anyone the
> > message or
> > any
> > > > information contained in the message. If you have received the
> > message
> > in
> > > > error, please advise the sender by reply e-mail, and delete or
> > destroy
> > the
> > > > message. Thank you.
> > > >
> > >
> > >
> >
> >
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