[THIN] Re: PS4 Client Printing Issue
- From: "Adam Granatela" <agranatella@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 10 Apr 2007 14:06:10 -0500
Ok, yeah, it's definitely something on the client PC. Here's what we found:
User 1 cannot print from PC 1
User 2 cannot print from PC 1
Both User 1 and 2 can print from PC 2.
Both users/pcs are printing to the same network printer. It's a HP 4250
networked from a file server. Both users have the same sort of
permissions/setup in AD. With all 4 sessions (both users on both PCs), the
printer auto-creates just fine, and as far as the Citrix server is
concerned, the job prints fine (shows up in the system event log as a
successful print job), but on PC1, the jobs never show up on the local
queue, and never print.
Ok, so normally I'd say ok, it's a client PC thing, have someone fix it.
Problem is, there are at least 5 PCs that this is happening on. It's not
location specific, since some users at the location can print and others
can't.
Any ideas? Client has been removed/reinstalled, I've tried 9.23 and 10.
Tried unisntalling, deleting directories relating to ICA Client and Citrix,
rebooting, reinstalling. Nothing.
Any ideas?
On 4/10/07, Adam Granatela <agranatella@xxxxxxxxx> wrote:
Hi Steve, thanks for the reply. That policy setting was not configured,
but I enabled it and set it to always connect as client printer or whatever
the option was. So far no difference.
It appears to be localized to a few PCs. We're testing with users right
now. One user can't print from her machine to any printers, a user right
across from her can print to the same printers just fine. argh!
On 4/10/07, Raffensberger, Stephen D <sraffens@xxxxxxxxxxxxxxxxx> wrote:
>
> Adam,
>
>
>
> Have you checked the print server queues to see if anything shows up
> there? If you turn on "Connect directly to network print server if possible"
> in the Print job routing policy it will bypass the client PC queue.
>
> Steve Raffensberger
>
> Sovereign Bank
> ------------------------------
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Adam Granatela
> *Sent:* Tuesday, April 10, 2007 1:15 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] PS4 Client Printing Issue
>
>
>
> Good afternoon all, I'm running into a very strange problem at a client
> site. Their farm is a 4 server local access database farm running PS4 with
> hotfix R03. The farm was upgraded from PS3 by another engineer. When I
> came in they were having tons of printing problems, servers locking up, the
> whole deal. I deleted all non-MS print drivers from the farm and set up a
> policy to use native drivers as needed and the UPD otherwise. I also set it
> up to auto-create printers for everyone, and there are no session printers
> in place.
>
>
>
> There are several remote locations connecting via Program Neigborhood
> (WAN locations, not over the Internet) who are having problems printing.
> The main printer involved is a HP LaserJet 2300. What happens is the job
> goes through the Citrix queue just fine, and even shows up in the event log
> as a successful print, but never even shows up on the local machine's print
> queue. Local machines are XP SP2, firewall off, standard build, brand new
> ICA v10 client install. I can print locally from all applications with no
> problems.
>
>
>
> I've tried driver mappings (LJ2, LJ4, the HP 2200 driver that comes with
> Windows), installing the HP 2300 driver on the server, turning off advanced
> printing features on the client, UPD. Still, I can't get anything to even
> show up on the local PC's queue. Local printers are either directly
> attached to the PC via parallel or USB, or TCP/IP connected to a Win2k3
> print server and connected that way.
>
>
>
> I'm at a loss here. Could something on the firewall allow Citrix
> connections but prevent printing? I'm getting mixed reports from the client
> on what prints and what doesn't, so I'm not sure if all Citrix printing is
> failing, or just for certain individuals.
>
>
>
> Any ideas? I'm at a loss here!
>
>
>
> Adam
>
>
> This message contains information which may be confidential and
> privileged. Unless you are the addressee (or authorized to receive for the
> addressee), you may not use, copy or disclose to anyone the message or any
> information contained in the message. If you have received the message in
> error, please advise the sender by reply e-mail, and delete or destroy the
> message. Thank you.
>
Other related posts:
