Thought of that, so we reset them for one user, still no luck. That still
wouldn't explain why User 1 can't print from her machine but can print from
User 2's machine though.
On 4/10/07, msemon@xxxxxxx <msemon@xxxxxxx> wrote:
>
> Corrupt Profiles?
>
> Mike
>
> Original Message:
> -----------------
> From: Adam Granatela agranatella@xxxxxxxxx
> Date: Tue, 10 Apr 2007 14:06:10 -0500
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: PS4 Client Printing Issue
>
>
> Ok, yeah, it's definitely something on the client PC. Here's what we
> found:
>
> User 1 cannot print from PC 1
> User 2 cannot print from PC 1
>
> Both User 1 and 2 can print from PC 2.
>
> Both users/pcs are printing to the same network printer. It's a HP 4250
> networked from a file server. Both users have the same sort of
> permissions/setup in AD. With all 4 sessions (both users on both PCs),
> the
> printer auto-creates just fine, and as far as the Citrix server is
> concerned, the job prints fine (shows up in the system event log as a
> successful print job), but on PC1, the jobs never show up on the local
> queue, and never print.
>
> Ok, so normally I'd say ok, it's a client PC thing, have someone fix it.
> Problem is, there are at least 5 PCs that this is happening on. It's
> not
> location specific, since some users at the location can print and others
> can't.
>
> Any ideas? Client has been removed/reinstalled, I've tried 9.23 and 10.
> Tried unisntalling, deleting directories relating to ICA Client and
> Citrix,
> rebooting, reinstalling. Nothing.
>
> Any ideas?
>
>
> On 4/10/07, Adam Granatela <agranatella@xxxxxxxxx> wrote:
> >
> > Hi Steve, thanks for the reply. That policy setting was not
> configured,
> > but I enabled it and set it to always connect as client printer or
> whatever
> > the option was. So far no difference.
> >
> > It appears to be localized to a few PCs. We're testing with users
> right
> > now. One user can't print from her machine to any printers, a user
> right
> > across from her can print to the same printers just fine. argh!
> >
> >
> > On 4/10/07, Raffensberger, Stephen D < sraffens@xxxxxxxxxxxxxxxxx>
> wrote:
> > >
> > > Adam,
> > >
> > >
> > >
> > > Have you checked the print server queues to see if anything shows up
>
> > > there? If you turn on "Connect directly to network print server if
> possible"
> > > in the Print job routing policy it will bypass the client PC queue.
> > >
> > > Steve Raffensberger
> > >
> > > Sovereign Bank
> > > ------------------------------
> > >
> > > *From:* thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx]
> *On
> > > Behalf Of *Adam Granatela
> > > *Sent:* Tuesday, April 10, 2007 1:15 PM
> > > *To:* thin@xxxxxxxxxxxxx
> > > *Subject:* [THIN] PS4 Client Printing Issue
> > >
> > >
> > >
> > > Good afternoon all, I'm running into a very strange problem at a
> client
> > > site. Their farm is a 4 server local access database farm running
> PS4
> with
> > > hotfix R03. The farm was upgraded from PS3 by another
> engineer. When I
> > > came in they were having tons of printing problems, servers locking
> up,
> the
> > > whole deal. I deleted all non-MS print drivers from the farm and
> set
> up a
> > > policy to use native drivers as needed and the UPD otherwise. I
> also
> set it
> > > up to auto-create printers for everyone, and there are no session
> printers
> > > in place.
> > >
> > >
> > >
> > > There are several remote locations connecting via Program
> Neigborhood
> > > (WAN locations, not over the Internet) who are having problems
> printing.
> > > The main printer involved is a HP LaserJet 2300. What happens is
> the
> job
> > > goes through the Citrix queue just fine, and even shows up in the
> event
> log
> > > as a successful print, but never even shows up on the local
> machine's
> print
> > > queue. Local machines are XP SP2, firewall off, standard build,
> brand
> new
> > > ICA v10 client install. I can print locally from all applications
> with
> no
> > > problems.
> > >
> > >
> > >
> > > I've tried driver mappings (LJ2, LJ4, the HP 2200 driver that comes
> with
> > > Windows), installing the HP 2300 driver on the server, turning off
> advanced
> > > printing features on the client, UPD. Still, I can't get anything
> to
> even
> > > show up on the local PC's queue. Local printers are either directly
>
> > > attached to the PC via parallel or USB, or TCP/IP connected to a
> Win2k3
> > > print server and connected that way.
> > >
> > >
> > >
> > > I'm at a loss here. Could something on the firewall allow Citrix
> > > connections but prevent printing? I'm getting mixed reports from
> the
> client
> > > on what prints and what doesn't, so I'm not sure if all Citrix
> printing
> is
> > > failing, or just for certain individuals.
> > >
> > >
> > >
> > > Any ideas? I'm at a loss here!
> > >
> > >
> > >
> > > Adam
> > >
> > >
> > > This message contains information which may be confidential and
> > > privileged. Unless you are the addressee (or authorized to receive
> for
> the
> > > addressee), you may not use, copy or disclose to anyone the message
> or
> any
> > > information contained in the message. If you have received the
> message
> in
> > > error, please advise the sender by reply e-mail, and delete or
> destroy
> the
> > > message. Thank you.
> > >
> >
> >
>
>
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