[THIN] Re: Help Request: Print Manager service keeps crashing on PS4 2003 server
- From: Andy <andysideas@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 24 Mar 2006 00:16:10 +0000
Hmm,
I will need to check again tommorow.
Maybe my copy and pasting has gone wrong or something.
Before applying the 'extra' hotfix we were on version 2550.1
All I took note of was that by applying the extra hotfix suggested it did
change it. I did'nt pay too much attention.
How can we confirm this matches whats in the hotfix pack ?
Also you say 'reboot the server before' we had a server that had been turned
on, but not in use. This is the one we installed the hotfix. Granted we let
the hotfix stop and start the service. But the hotfix certainly went on ok
because the version changed. Granted it might not be the right one.
Can you keep this email topic open, I'll reply back again to it.
Thanks so far for the help
On 3/23/06, Rick Mack <Rick.Mack@xxxxxxxxxxxxxx> wrote:
>
> Hi,
>
> That's the original rtm version and the hotfix didn't replace cpsvc.exe.
> Makes me wonder how many people out there are still having problems because
> the hotfixes didn't install.
>
> The R01 version should be 4.0.2250.1, install pse400r01w2k3009 and it's
> later yet (4.0.2253 I think, but that's from memory so don't quote me).
>
> The only way you can make certain that the print manager is updated
> properly is to either reboot the server BEFORE installing the hotfix, or
> stop ALL the Citrix services (successfully, use pskill to kill the service
> executables otherwise) before you install the hotfix.
>
> I'm afraid Citrix really screwed up with their cpatch hotfix utility and
> until they fix things you just can't trust any of the hotfixes to install
> properly.
>
> regards,
>
> Rick
>
> Ulrich Mack
> Volante Systems
>
>
> ________________________________
>
> From: thin-bounce@xxxxxxxxxxxxx on behalf of Andy
> Sent: Thu 23/03/2006 23:40
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Re: Help Request: Print Manager service keeps crashing on
> PS4 2003 server
>
>
> Just applied that hotfix.
>
> We now have version
>
> 4.0.2198.1
> cpsvc.exe
>
>
> On 3/23/06, Andy <andysideas@xxxxxxxxx> wrote:
>
> Great fast reply.
>
> I'll let you know how we get on.
>
> You raise some valid points, at the moment (until all our clients
> are using the new universal printing method) we are still using legacy
> method of mapping printers.
>
> However in a pilot environment we still have the same problem using
> the universal printing. So we can't keep blaming HP and others.
>
>
>
> On 3/23/06, Rick Mack <Rick.Mack@xxxxxxxxxxxxxx > wrote:
>
> Hi Andy,
>
> There's a later public hotfix, PSE400R01W2K3009 that has
> the latest and greatest print manager. (unless of course an even later fix
> has cropped up that I've missed). However be aware that if you're having
> print manager problems, unless you reboot your server before installing the
> hotfixes, they may very well not install properly.
>
> Had a customer that installed all relevant hotfixes without
> curing their citrix print manager issues. When we chacked the cpsvc.exefile
> it was still the original PS4 rtm version, despite the fact that 3 or 4
> hotfixes that all updated cpsvc.exe showed as installed.
>
> Great quality control when a hotfix says it's installed,
> the event log only has informational messages, not errors or warnings that
> files were busy and couldn't be replaced and things are still broken.
>
> Please Citrix, learn how to make a hotfix!
>
> There's also an ongoing problem with some of the newer HP
> printer drivers with the offending part being the port monitors,
> hpdomon.dll in particular. We had a particuarly bad time with an HP color
> laserjet 4650 postscript driver. Interestingly the HP universal printer
> driver worked fine priniting to the 4650 in the same scenario. Citrix blame
> HP for what can only be regarded as poor exception handling in the Citrix
> Print Manager.
>
> Port monitors and other unforseen issues aside, Citrix have
> almost got it right (I hope!). Wish I hadn't told people that they didn't
> need Thinprint now that PS4 was out though. ThinPrint is just a way more
> mature product. For mature read that it works reliably. Can't say the same
> for the cpsvc just yet.
>
> Adding the Citrix sma user to the admin group isn't going
> to help a lot. Though having said that, on some problem sites I've had major
> improvement in stability by using System for the service logon account.
> Citrix support told me it could make things worse but that's not what I've
> experienced. That's two different opinions so make up your own mind.
>
> regards,
>
> Rick
>
> Ulrich Mack
> Volante Systems
>
>
> ________________________________
>
> From: thin-bounce@xxxxxxxxxxxxx on behalf of Andy
> Sent: Thu 23/03/2006 21:38
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Help Request: Print Manager service keeps
> crashing on PS4 2003 server
>
>
>
> Event log message
> Citrix Print Manager Service service terminated
> unexpectedly
>
>
> Searching citrix support seems others have had the same
> problem. To confirm our environment
>
> Client version (latest version 9 just deployed)
>
> Still a lot of older clients running version 8 (currently
> in upgrade process)
>
> Windows 2003 SP1
> PS4 with latest cummulative installed
> Hotfix Rollup Pack PSE400W2K3R01 <
> http://support.citrix.com/article/CTX107504&searchID=17249256 <
> http://support.citrix.com/article/CTX107504&searchID=17249256> >
>
> Looking through the knowledgebase it says I need
> PSE400W2K3015 which is no longer available because it's included in the
> above.
>
>
> We have added citrix_sma to the administrators group.
>
>
>
> #####################################################################################
> This e-mail, including all attachments, may be confidential
> or privileged. Confidentiality or privilege is not waived or lost because
> this e-mail has been sent to you in error. If you are not the intended
> recipient any use, disclosure or copying of this e-mail is prohibited. If
> you have received it in error please notify the sender immediately by reply
> e-mail and destroy all copies of this e-mail and any attachments. All
> liability for direct and indirect loss arising from this e-mail and any
> attachments is hereby disclaimed to the extent permitted by law.
>
> #####################################################################################
>
>
>
>
>
>
>
> #####################################################################################
> This e-mail, including all attachments, may be confidential or
> privileged. Confidentiality or privilege is not waived or lost because this
> e-mail has been sent to you in error. If you are not the intended recipient
> any use, disclosure or copying of this e-mail is prohibited. If you have
> received it in error please notify the sender immediately by reply e-mail
> and destroy all copies of this e-mail and any attachments. All liability
> for direct and indirect loss arising from this e-mail and any attachments is
> hereby disclaimed to the extent permitted by law.
>
> #####################################################################################
>
>
Other related posts:
