[THIN] Re: Help Request: Print Manager service keeps crashing on PS4 2003 server
- From: Andy <andysideas@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 23 Mar 2006 13:40:02 +0000
Just applied that hotfix.
We now have version
4.0.2198.1
cpsvc.exe
On 3/23/06, Andy <andysideas@xxxxxxxxx> wrote:
>
> Great fast reply.
>
> I'll let you know how we get on.
>
> You raise some valid points, at the moment (until all our clients are
> using the new universal printing method) we are still using legacy method of
> mapping printers.
>
> However in a pilot environment we still have the same problem using the
> universal printing. So we can't keep blaming HP and others.
>
>
> On 3/23/06, Rick Mack <Rick.Mack@xxxxxxxxxxxxxx> wrote:
> >
> > Hi Andy,
> >
> > There's a later public hotfix, PSE400R01W2K3009 that has the latest and
> > greatest print manager. (unless of course an even later fix has cropped up
> > that I've missed). However be aware that if you're having print manager
> > problems, unless you reboot your server before installing the hotfixes, they
> > may very well not install properly.
> >
> > Had a customer that installed all relevant hotfixes without curing their
> > citrix print manager issues. When we chacked the cpsvc.exe file it was
> > still the original PS4 rtm version, despite the fact that 3 or 4 hotfixes
> > that all updated cpsvc.exe showed as installed.
> >
> > Great quality control when a hotfix says it's installed, the event log
> > only has informational messages, not errors or warnings that files were busy
> > and couldn't be replaced and things are still broken.
> >
> > Please Citrix, learn how to make a hotfix!
> >
> > There's also an ongoing problem with some of the newer HP printer
> > drivers with the offending part being the port monitors, hpdomon.dll in
> > particular. We had a particuarly bad time with an HP color laserjet 4650
> > postscript driver. Interestingly the HP universal printer driver worked fine
> > priniting to the 4650 in the same scenario. Citrix blame HP for what can
> > only be regarded as poor exception handling in the Citrix Print Manager.
> >
> > Port monitors and other unforseen issues aside, Citrix have almost got
> > it right (I hope!). Wish I hadn't told people that they didn't need
> > Thinprint now that PS4 was out though. ThinPrint is just a way more mature
> > product. For mature read that it works reliably. Can't say the same for the
> > cpsvc just yet.
> >
> > Adding the Citrix sma user to the admin group isn't going to help a lot.
> > Though having said that, on some problem sites I've had major improvement in
> > stability by using System for the service logon account. Citrix support told
> > me it could make things worse but that's not what I've experienced. That's
> > two different opinions so make up your own mind.
> >
> > regards,
> >
> > Rick
> >
> > Ulrich Mack
> > Volante Systems
> >
> >
> > ________________________________
> >
> > From: thin-bounce@xxxxxxxxxxxxx on behalf of Andy
> > Sent: Thu 23/03/2006 21:38
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Help Request: Print Manager service keeps crashing on
> > PS4 2003 server
> >
> >
> >
> > Event log message
> > Citrix Print Manager Service service terminated unexpectedly
> >
> >
> > Searching citrix support seems others have had the same problem. To
> > confirm our environment
> >
> > Client version (latest version 9 just deployed)
> >
> > Still a lot of older clients running version 8 (currently in upgrade
> > process)
> >
> > Windows 2003 SP1
> > PS4 with latest cummulative installed
> > Hotfix Rollup Pack PSE400W2K3R01
> > <http://support.citrix.com/article/CTX107504&searchID=17249256
> > >
> >
> > Looking through the knowledgebase it says I need PSE400W2K3015 which is
> > no longer available because it's included in the above.
> >
> >
> > We have added citrix_sma to the administrators group.
> >
> >
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