Event log message Citrix Print Manager Service service terminated unexpectedly Searching citrix support seems others have had the same problem. To confirm our environment Client version (latest version 9 just deployed) Still a lot of older clients running version 8 (currently in upgrade process) Windows 2003 SP1 PS4 with latest cummulative installed Hotfix Rollup Pack PSE400W2K3R01 <http://support.citrix.com/article/CTX107504&searchID=17249256> Looking through the knowledgebase it says I need PSE400W2K3015 which is no longer available because it's included in the above. We have added citrix_sma to the administrators group.