[THIN] Re: Help Request: Print Manager service keeps crashing on PS4 2003 server
- From: Andy <andysideas@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 24 Mar 2006 14:47:43 +0000
Just checked and it is a newer version after applying the patch 2556.1s what
we have now.
On 3/24/06, Andy <andysideas@xxxxxxxxx> wrote:
>
> Hmm,
>
> I will need to check again tommorow.
>
> Maybe my copy and pasting has gone wrong or something.
>
> Before applying the 'extra' hotfix we were on version 2550.1
> All I took note of was that by applying the extra hotfix suggested it did
> change it. I did'nt pay too much attention.
>
> How can we confirm this matches whats in the hotfix pack ?
>
> Also you say 'reboot the server before' we had a server that had been
> turned on, but not in use. This is the one we installed the hotfix. Granted
> we let the hotfix stop and start the service. But the hotfix certainly went
> on ok because the version changed. Granted it might not be the right one.
>
> Can you keep this email topic open, I'll reply back again to it.
>
> Thanks so far for the help
>
>
> On 3/23/06, Rick Mack <Rick.Mack@xxxxxxxxxxxxxx> wrote:
> >
> > Hi,
> >
> > That's the original rtm version and the hotfix didn't replace cpsvc.exe.
> > Makes me wonder how many people out there are still having problems because
> > the hotfixes didn't install.
> >
> > The R01 version should be 4.0.2250.1, install pse400r01w2k3009 and it's
> > later yet (4.0.2253 I think, but that's from memory so don't quote me).
> >
> > The only way you can make certain that the print manager is updated
> > properly is to either reboot the server BEFORE installing the hotfix, or
> > stop ALL the Citrix services (successfully, use pskill to kill the service
> > executables otherwise) before you install the hotfix.
> >
> > I'm afraid Citrix really screwed up with their cpatch hotfix utility and
> > until they fix things you just can't trust any of the hotfixes to install
> > properly.
> >
> > regards,
> >
> > Rick
> >
> > Ulrich Mack
> > Volante Systems
> >
> >
> > ________________________________
> >
> > From: thin-bounce@xxxxxxxxxxxxx on behalf of Andy
> > Sent: Thu 23/03/2006 23:40
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: Help Request: Print Manager service keeps crashing
> > on PS4 2003 server
> >
> >
> > Just applied that hotfix.
> >
> > We now have version
> >
> > 4.0.2198.1
> > cpsvc.exe
> >
> >
> > On 3/23/06, Andy <andysideas@xxxxxxxxx> wrote:
> >
> > Great fast reply.
> >
> > I'll let you know how we get on.
> >
> > You raise some valid points, at the moment (until all our clients
> > are using the new universal printing method) we are still using legacy
> > method of mapping printers.
> >
> > However in a pilot environment we still have the same problem
> > using the universal printing. So we can't keep blaming HP and others.
> >
> >
> >
> > On 3/23/06, Rick Mack < Rick.Mack@xxxxxxxxxxxxxx > wrote:
> >
> > Hi Andy,
> >
> > There's a later public hotfix, PSE400R01W2K3009 that has
> > the latest and greatest print manager. (unless of course an even later fix
> > has cropped up that I've missed). However be aware that if you're having
> > print manager problems, unless you reboot your server before installing the
> > hotfixes, they may very well not install properly.
> >
> > Had a customer that installed all relevant hotfixes
> > without curing their citrix print manager issues. When we chacked the
> > cpsvc.exe file it was still the original PS4 rtm version, despite the
> > fact that 3 or 4 hotfixes that all updated cpsvc.exe showed as
> > installed.
> >
> > Great quality control when a hotfix says it's installed,
> > the event log only has informational messages, not errors or warnings that
> > files were busy and couldn't be replaced and things are still broken.
> >
> > Please Citrix, learn how to make a hotfix!
> >
> > There's also an ongoing problem with some of the newer HP
> > printer drivers with the offending part being the port monitors,
> > hpdomon.dll in particular. We had a particuarly bad time with an HP
> > color laserjet 4650 postscript driver. Interestingly the HP universal
> > printer driver worked fine priniting to the 4650 in the same scenario.
> > Citrix blame HP for what can only be regarded as poor exception handling in
> > the Citrix Print Manager.
> >
> > Port monitors and other unforseen issues aside, Citrix
> > have almost got it right (I hope!). Wish I hadn't told people that they
> > didn't need Thinprint now that PS4 was out though. ThinPrint is just a way
> > more mature product. For mature read that it works reliably. Can't say the
> > same for the cpsvc just yet.
> >
> > Adding the Citrix sma user to the admin group isn't going
> > to help a lot. Though having said that, on some problem sites I've had major
> > improvement in stability by using System for the service logon account.
> > Citrix support told me it could make things worse but that's not what I've
> > experienced. That's two different opinions so make up your own mind.
> >
> > regards,
> >
> > Rick
> >
> > Ulrich Mack
> > Volante Systems
> >
> >
> > ________________________________
> >
> > From: thin-bounce@xxxxxxxxxxxxx on behalf of Andy
> > Sent: Thu 23/03/2006 21:38
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Help Request: Print Manager service keeps
> > crashing on PS4 2003 server
> >
> >
> >
> > Event log message
> > Citrix Print Manager Service service terminated
> > unexpectedly
> >
> >
> > Searching citrix support seems others have had the same
> > problem. To confirm our environment
> >
> > Client version (latest version 9 just deployed)
> >
> > Still a lot of older clients running version 8 (currently
> > in upgrade process)
> >
> > Windows 2003 SP1
> > PS4 with latest cummulative installed
> > Hotfix Rollup Pack PSE400W2K3R01 <
> > http://support.citrix.com/article/CTX107504&searchID=17249256
> > <http://support.citrix.com/article/CTX107504&searchID=17249256>
> > >
> >
> > Looking through the knowledgebase it says I need
> > PSE400W2K3015 which is no longer available because it's included in the
> > above.
> >
> >
> > We have added citrix_sma to the administrators group.
> >
> >
> >
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