[THIN] Re: Cannot connect to the Citrix XenApp Server. There is no Citrix XenApp server configured on the specified address.

  • From: "Gardiner, Jeffrey" <jeffrey.gardiner@xxxxxxxxxxx>
  • To: "thin@xxxxxxxxxxxxx" <thin@xxxxxxxxxxxxx>
  • Date: Tue, 27 Jan 2015 23:15:44 +0000

Ang,


(1)    Is there an Secure Gateway or Access Gateway in the path.

(2)    Do you initiate the connection through Web Interface, StoreFront, just 
an ICA file, etc.?

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Angela
Sent: Tuesday, January 27, 2015 5:51 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Cannot connect to the Citrix XenApp Server. There is no Citrix 
XenApp server configured on the specified address.

Hi

Have a strange issue where overseas users are getting the following error when 
trying to connect to 1 Citrix XenApp 4.5 server:

Unable to launch your Application. Contact your help desk with the following 
information:  Cannot connect to the Citrix XenApp Server.  There is no Citrix 
XenApp server configured on the specified address.

Strange thing is I can connect to the server without any issues.  I'm testing 
internally.  The overseas team are also testing on the internal network (no 
DMZ's in the picture).  They can connect to other Citrix Servers, just one 
server is causing the above issue.  Any ideas on how to troubleshoot?  Works 
for me internally so not sure whats happening.  Only difference is IP range..  
Should I reinstall Citrix on the one server thats playing up?


Thanks
Ang

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