[TechAssist] Re: service info Dell M780 Monitor
- From: Doug Keller <dek@xxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Fri, 27 Jun 2003 09:28:12 -0400
A guy here locally must have had one of the same experiences
with a proprietary. He wants me to build him 3 for his
business. He TOLD me that if something goes wrong he wants me
or someone to ba able to repair it and not have to send it
back to the company.
Doug
Philip Bader wrote:
>
> This is why I started having my PCs built my a PC consultant friend. He
> uses good off the shelf standard components that when there is a problen
> it's fixable.
> Same ol story: The restaurant can put the money in the fancy menu books,
> the big sign outside, or like the small eateries, they can put the cash
> in the food. I prefer the latter.
> My wife's in the building trade. You can build a nice house using
> standard measurements that fit standard materials (windows,doors,etc),or
> all custom.Wait until you need something fixed or modified.That pretty
> thing becomes house from hell...
> Gateway and Dell simply has good marketing.
> Ethics...Now thats another issue.
> Phil Bader
>
> Doug Keller wrote:
> >
> > I went through the same song and dance routine with Gateway a
> > few weeks ago. I need the code to reset the bios on an Astro
> > computer or the jumpers to remove/add to reset the bios. THREE
> > WEEKS of emails and telephone calls later, I was no further
> > than "Sir, you'll have to send it in so our expert technicians
> > can repair it". I told them I have thousands of dollars worth
> > of scopes, generators, etc., and that I wanted to know what
> > their "experts" could do that I can't besides enter the damn
> > code to get it to reset so windows will reload. I told them
> > it's probably some highschool dropout sitting there entering
> > the code, reloading windows, then shipping back to the
> > customer at an exhorbant price that is probably 10-20 times
> > what the customer could have gotten it "repaired" for locally.
> > I will NEVER recommend one of these proprietary companies to
> > ANYONE ever again. I told them that Robin Hood wore a mask.
> > Perhaps they should get one for that $$*$**# cow!
> > Doug
> >
> > HSWAD@xxxxxxx wrote:
> > >
> > > Yesterday I spent two hours on the phone to Dell trying to find a source
> > > for
> > > service info for the M780 monitor of which I have several that are down. I
> > > just allowed myself to be herded from one extension to another and kept a
> > > record
> > > of where I was sent and as much as possible who I talked to. I first
> > > approached them in need of service info. That did not produce results. I
> > > then changed
> > > to wanting to know where to take them in my area to be repaired. No
> > > results
> > > just more being tossed from one person to another. Next I tried to find
> > > out who
> > > would repaid a unit if I were to purchase one from them and it needed
> > > repair
> > > either in warranty or out. No results. Lastly I tried to get answers if
> > > the unit
> > > were to be in warranty. Was given a number to call that no one answered.
> > > Something is really amiss at this company. They have great products and
> > > have a
> > > good sales talk. Just thought I would let you know. Hollis Bates, Field
> > > Engineer-
> > > retired, Lewiston, Maine. HSWAD@xxxxxxx
> > > *****************************************************************************
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> > --
> > Doug Keller "Learn from the mistakes of others,
> > Wis-Kel Electronics because you won't live long enough
> > 101 Freeland Ave. to make them all yourself"
> > Terra Alta, WV
> > USA 26764
> > dek@xxxxxxxxxx
> > *****************************************************************************
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> --
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
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--
Doug Keller "Learn from the mistakes of others,
Wis-Kel Electronics because you won't live long enough
101 Freeland Ave. to make them all yourself"
Terra Alta, WV
USA 26764
dek@xxxxxxxxxx
*****************************************************************************
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