[TechAssist] Re: service info Dell M780 Monitor
- From: "Jeff Farnsworth" <jlfonz@xxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 27 Jun 2003 07:31:00 -0500
Dell was no different 4 or 5 years ago---as far as monitors went. Had a
monitor that was less than a year old. I was told "We don't support this
product anymore, and we don't have any service literature available" If I'm
asked about what PC brand to buy--I tell them this bit of my interaction
with them. I personally would never touch a dell--or gateway allthough they
do make some nice systems for the "non-builder" I build my own.
----- Original Message -----
From: <HSWAD@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, June 27, 2003 7:16 AM
Subject: [TechAssist] service info Dell M780 Monitor
> Yesterday I spent two hours on the phone to Dell trying to find a source
for
> service info for the M780 monitor of which I have several that are down. I
> just allowed myself to be herded from one extension to another and kept a
record
> of where I was sent and as much as possible who I talked to. I first
> approached them in need of service info. That did not produce results. I
then changed
> to wanting to know where to take them in my area to be repaired. No
results
> just more being tossed from one person to another. Next I tried to find
out who
> would repaid a unit if I were to purchase one from them and it needed
repair
> either in warranty or out. No results. Lastly I tried to get answers if
the unit
> were to be in warranty. Was given a number to call that no one answered.
> Something is really amiss at this company. They have great products and
have a
> good sales talk. Just thought I would let you know. Hollis Bates, Field
Engineer-
> retired, Lewiston, Maine. HSWAD@xxxxxxx
>
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