[TechAssist] Re: InFocus LP340 Your opinion please!
- From: "J Silverman" <greentron@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 17 Mar 2004 13:42:43 -0500
Theres nothing illegal about it. There are lots of things that you cannot
service because you are denied documentation and parts for a variety of
reasons. InFocus studied the various alternatives for service and decided
that the best one for them was to set up UPS SCS for the service. It may not
be the best deal for their customers. You can just advise your customers
what they are getting into if they buy an InFocus product. You can also give
your shipping business to FedX or the USPS so you are not giving profit to
your competitors.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: <majorthom@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, March 17, 2004 12:55 AM
Subject: [TechAssist] Re: InFocus LP340 Your opinion please!
> Right on Guy ! You echoed my sentiments to a "T".Regards,Peter
> Al Gutz <alg@xxxxxxxxxxx> wrote:Looks like they should be investigating
the possibility of putting some
> more CEOs in jail
>
> Al G
>
> Leonard Caillouet wrote:
> >
> > Don't waste much time on it. Infocus will not sell parts nor manuals and
> > will provide no technical assistance whatsoever. I have never run into a
> > worse stone wall for service. They insist that you send it to them or to
> > one of their authorized service centers for service. I inquired as to
what
> > the requirements would be to become an ASC and they replied that it
would
> > require a commitment to do over a million $ per year in business on
their
> > products and stock a full line of boards.
> >
> > I had a government agency with a unit that had an audio problem with a
chip
> > that was going thermal and could not get the chip anywhere. They would
not
> > sell the chip nor the board. The customer had to send it to them for
repair
> > for over $1000 for a repair that we could have done for a few hundred at
> > most.
> >
> > I'd be willing to bet that there are lots of these units out there with
this
> > problem because the light leakage in the set was the reason for the
> > excessive heat. Lousy design. Of course, if you do all of your own
> > service, no independents will ever be likely to notice this kind of
thing
> > and no one will ever know...
> >
> > Never have I tried to deal with a more arrogant company. I recommend
> > against their products and have warned our sales people of my wrath if
they
> > ever try to spec one into a job.
> >
> > Leonard Caillouet
> > Electronics World
> > Gainesville, FL
> > ----- Original Message -----
> > From: "Ty"
> > To: "Techassist"
> > Sent: Tuesday, March 16, 2004 4:40 PM
> > Subject: [TechAssist] InFocus LP340 Your opinion please!
> >
> > > Gentlemen,
> > > I have the dubious honor of attempting the repair of an InFocis Model
> > LP340.
> > > My observations to this point:
> > > Main fuse open.
> > > U1, an Opto Coupler on the power supply is using smoke to signal it's
> > > demise.
> > > Any one in the know as to the feasibility of this repair, or is this a
> > > smoking pipe dream?
> > > In focus wants $1000+ to repair. Customer informs me that he just
> > purchased
> > > a brand new unit for the same price, which has a brand new $400 light
bulb
> > > in it. His old one has 500+ hours on it.
> > > Before I spend a lot of time on this, I would like your opinion.
> > > As always, your time and effort is appreciated.
> > >
> > > Ty
> > >
> > > Tiberius Kraemer
> > > BLUE STAR ELECTRONICS
> > > 3312 Silverton Rd. NE
> > > Salem, Oregon
> > > Phone: 503 391 1491
> > > ty1k@xxxxxxxxxxx
> > >
> > >
> >
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>
> Neal Electronics 1901 E Wm. Cannon,Austin,Tx Suite A295 tel.5126635051
Fax.5124438808
>
>
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