[TechAssist] Re: InFocus LP340 Your opinion please!
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 16 Mar 2004 20:33:53 -0500
Don't waste much time on it. Infocus will not sell parts nor manuals and
will provide no technical assistance whatsoever. I have never run into a
worse stone wall for service. They insist that you send it to them or to
one of their authorized service centers for service. I inquired as to what
the requirements would be to become an ASC and they replied that it would
require a commitment to do over a million $ per year in business on their
products and stock a full line of boards.
I had a government agency with a unit that had an audio problem with a chip
that was going thermal and could not get the chip anywhere. They would not
sell the chip nor the board. The customer had to send it to them for repair
for over $1000 for a repair that we could have done for a few hundred at
most.
I'd be willing to bet that there are lots of these units out there with this
problem because the light leakage in the set was the reason for the
excessive heat. Lousy design. Of course, if you do all of your own
service, no independents will ever be likely to notice this kind of thing
and no one will ever know...
Never have I tried to deal with a more arrogant company. I recommend
against their products and have warned our sales people of my wrath if they
ever try to spec one into a job.
Leonard Caillouet
Electronics World
Gainesville, FL
----- Original Message -----
From: "Ty" <ty1k@xxxxxxxxxxx>
To: "Techassist" <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, March 16, 2004 4:40 PM
Subject: [TechAssist] InFocus LP340 Your opinion please!
> Gentlemen,
> I have the dubious honor of attempting the repair of an InFocis Model
LP340.
> My observations to this point:
> Main fuse open.
> U1, an Opto Coupler on the power supply is using smoke to signal it's
> demise.
> Any one in the know as to the feasibility of this repair, or is this a
> smoking pipe dream?
> In focus wants $1000+ to repair. Customer informs me that he just
purchased
> a brand new unit for the same price, which has a brand new $400 light bulb
> in it. His old one has 500+ hours on it.
> Before I spend a lot of time on this, I would like your opinion.
> As always, your time and effort is appreciated.
>
> Ty
>
> Tiberius Kraemer
> BLUE STAR ELECTRONICS
> 3312 Silverton Rd. NE
> Salem, Oregon
> Phone: 503 391 1491
> ty1k@xxxxxxxxxxx
>
>
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
