[talks-uk] Re: Wayfinder Access discontinued
- From: "Neil Barnfather - TalkNav" <talks@xxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Tue, 12 Jan 2010 08:01:15 -0000
Eliot,
I'm not sure what else you'd have me write, I'm slightly restricted on what
I can and cannot say anyhow.
I would certainly agree that I'm shocked, we were days away from buying the
product from them.
There's no issue for existing users or those who manage to buy a license, as
they're already confirming to support these and continue service for all
those users. So I'm not worried there.
Neil Barnfather
TalkNav
TalkNav is a Nuance Accessibility software reseller and authorized
distributor of Wayfinder products, with product activation codes delivered
direct to your mailbox, why not try TalkNav today?
www.talknav.com
www.wayfinderaccess.com
Telephone from the UK: 0844 412 1062
Telephone outside the UK: +44 161 277 7997
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Elliott Barnes
Sent: 12 January 2010 07:48
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Wayfinder Access discontinued
I'm actually very shocked. I'm wondering what happens when wayfinder
stop supporting access altogether? Existing customers just won't be
able to use the product? I'm actually very shocked that they have
decided to take this corse of action. Niel, what's your take on this?
On 12/01/2010, Neil Barnfather - TalkNav <talks@xxxxxxxxxxx> wrote:
> Dear All,
>
>
>
> I had hoped to have more definitive information for you before having to
> make a statement about this.
>
>
>
> My information is as follows:
>
>
>
> Wayfinder have indeed terminated the Access application in terms of future
> development, TalkNav had hoped to purchase the application in order that
it
> be further developed as a TalkNav GPS product under our control.
> Unfortunately this was rather suddenly and inexplicitly dropped at Way
> finder's end. This was quite a shock to us all at TalkNav as we were quite
> extensively through negotiations and were but days away from signing a
> contract. We have no official word from Vodafone nor Wayfinder as to why
> they would have chosen not to allow our acquisition of the product,
however
> since that is what they have chosen to do we have no further course of
> action available to us.
>
>
>
> Existing customers we are assured will continue to receive full service
and
> support from Wayfinder, the licenses that you have are fully valid and
> Wayfinder have informed us that they will honour the terms to which these
> licenses were sold.
>
>
>
> In terms of future sales, the product is officially no longer being
> developed, however, we and no doubt other dealers have stock licenses
> available. Wayfinder are allowing these to be sold at this time, and under
> the above clause that they'll not terminate support or service, you can be
> assured of use from your Access purchase.
>
>
>
> You may ask why buy something that isn't being developed any further, it's
a
> good question. For me I'd look at the alternatives, sure they maybe being
> onwards developed, however, Access still to date remains the cheapest
blind
> accessible GPS product, and with Wayfinder assuring ongoing support /
> service, you can be assured that your product will last for a good while
> yet. Sure Access has some problems, but given the alternatives and their
> costs, the point is it's still to me a worthy consideration.
>
>
>
> What of course is obvious is that once the remaining stock licenses are
> gone, that as they say is that. They'll be no further way of purchasing
> Access licenses.
>
>
>
> We are advised that we can offer up the following e-mail address to users
> for those who require more information, however, please note that they've
> not been able to tell us anything more, thus it's likely that they won't
> answer your questions along the above bases in any further detail. By all
> means though, if you wish please do try.
>
>
>
> Support.access@xxxxxxxxxxxxx
>
>
>
> Kind regards.
>
>
>
> Neil Barnfather
>
> TalkNav
>
>
>
> TalkNav is a Nuance Accessibility software reseller and authorized
> distributor of Wayfinder products, with product activation codes delivered
> direct to your mailbox, why not try TalkNav today?
>
>
>
> <http://www.talknav.com> www.talknav.com
>
> <http://www.wayfinderaccess.com> www.wayfinderaccess.com
>
> Telephone from the UK: 0844 412 1062
>
> Telephone outside the UK: +44 161 277 7997
>
>
>
> From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Neil Jarvis
> Sent: 12 January 2010 05:58
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] WayFinder Access discontinued
>
>
>
> I imagine existing customers will be able to use the existing service, but
> this is now on the WayFinder website
>
>
>
> http://www.wayfinder.com/?id=3985
>
>
>
> Dear Customer,
>
>
>
> Thank you for visiting Wayfinder and your interest in our products. We
> appreciate your interest, as our success is built upon developing services
> and products
> that are valuable to you, the customer.
>
>
>
> We have been working hard on this for many years and due to the high
quality
> of our products, we have now been acquired by Vodafone to make and develop
> products for Vodafone Internet Services.
>
>
>
> It is because of our new status as part of the Vodafone Group we will not
be
> further developing Wayfinder products, beyond their current version.
>
>
>
> We understand that you may want to continue to use or purchase a Wayfinder
> product and so we will continue to sell Wayfinder Navigator Online through
> our
> mobile shop. Additional products such as Traffic Information and Safety
> Cameras as well as Maploader will still be available. However, there will
no
> longer
> be any further developments for these products. We will still provide
> Wayfinder Navigator Online as we are confident it is a reliable and robust
> product,
> on all platforms. All other products that have been discontinued are
listed
> below.
>
>
>
> The good news is if you are a Vodafone customer, you will find that
> Navigation is now built in to the New Vodafone 360 handsets and will soon
be
> available
> for download or be pre-loaded on a large variety of handsets across
Europe.
> To find out more about Vodafone 360 and its benefits visit
> www.vodafone360.com
>
>
>
> Thank you for your support and custom whether you are a new customer or an
> existing customer. We look forward to guiding you on the Vodafone network
in
> the near future.
>
>
>
> Yours truly,
>
>
>
> The Wayfinder team.
>
>
>
> These products are now no longer available:
>
>
>
> - Wayfinder Navigator with Maps preloaded
>
>
>
> - Wayfinder SpeedAlert
> - Wayfinder Earth
>
>
>
> - City Guides
>
>
>
> - Wayfinder Navigator for Internet Tablet
>
>
>
> - Wayfinder Access
>
>
>
> These products are still available but no longer being developed or
> maintained:
>
>
>
> - Wayfinder Navigator Online
>
>
>
> - Wayfinder Maploader
>
>
--
Elliott Barnes
Skype:
bigboy11111
MSN/Windows Live:
elliottabarnes@xxxxxxxxxxxxx
Website:
http://www.blindnet.co.nr
Twitter:
http://www.twitter.com/elliott94
Blog:
http://www.elliottsblog.info
Last.fm profile page:
http://www.last.fm/user/elliottbarnes
Mobile number:
+447526601203
Other related posts:
