I sure hope they intend to give you some kind of discount after all of this. What a pain, and very bad customer service. Not to mention you're paying for two and a half gb of memory you can't even use. His refusal to call other best buy stores, and failure to call you before hand in and of itself should be enough for them to give you a cost break. Free installation, perhaps?
anyway, looks like your questions got answered in a previous message. Good luck.
Christy Freebie Force, a great resource for finding free stuff and even making cash. http://faylen.nocashever.com Or email me for more info.----- Original Message ----- From: "Jamal Mazrui" <empower@xxxxxxxxx>
To: <programmingblind@xxxxxxxxxxxxx> Sent: Thursday, October 02, 2008 8:00 AM Subject: Seeking perspectives on a computer purchasing predicament
About 10 days ago, I purchased a new computer from a Best Buy store in Silver Spring, Maryland. My hope was to get good value on the computer and from the store's "Geek Squad" service that delivers and installs it, including a wireless network. I had not bought a new computer in several years and was not familiar with hardware differences in current offerings. I knew I wanted the home version of Windows Vista, and asked the senior technical representative on duty for a recommendation on a computer that used "industry-standard" components as much as possible, thereby maximizing compatibility with the screen reader technology that I used. I emphasized memory and hard disk space over a graphics card and monitor intended for games. The representative indicated that he understood my needs and recommended a Del computer with relatively large memory and hard disk specifications. Last Saturday, a Geek Squad technician delivered the computer to my home, installed it and the wireless network. At the end of the process, he mentioned that it was a 64-bit computer. I was shocked and dismayed as I knew that no screen reader worked with 64-bits yet. As evidence, I had him run a copy of JAWS, which immediately said it would not work on a 64-bit computer. The technician acknowledged that it had been a mistake to recommend such a computer, particularly in the context of my request for industry-standard components, and without even asking me if 64-bits was an acceptable specification. He said he would return on Wednesday with a replacement, 32-bit computer. It had not occured to me to specify 32-bits because I had perceived it, although changing over time, as still being a feature of high-end computers intended for a circumscribed set of resource-intensive applications, rather than for customers at a Best Buy store with a typical consumer interest in running a range of applications, including ones found on the Internet. The technician was scheduled to arrive between noon and 4 PM on Wednesday, yesterday. I took a vacation day from work to be there, though I had not wanted to lose vacation time for this originally. Despite repeated calls I made during the day to confirm the appointment, the technician did not call me until about 4:30 from the Best Buy store, where he said he discovered no 32-bit computers available. He discussed the problem with others there and said their recommendation was to load a 32-bit version of Vista on the 64-bit computer I purchased. Although they had little actual experience with this, and were unable to contact a Del representative to confirm the approach, they were confident it would work except that only 3.5 out of the 6 gigabytes of memory would be addressable because that was an upper limit for 32-bit Windows. I asked but they were not willing to call other Best Buy stores in the greater DC area to check if they had a 32-bit Del computer in stock. I said I would go along with this plan, now scheduled for a Sunday installation at my home, but that I would have to do immediate testing of various programs to assure myself that there were no compatibility problems. Since it is a few days away, I thought it best to schedule the re-install and do some additional research in the meantime. With that background, I am seeking information and advice from list members on a few questions. Will there be no compatibility problems from loading 32-bit Vista and drivers on a 32-bit computer. Specifically, it is a Del Inspiron Model I530-110B. Is 3.5 gigabytes the maximum addressable memory in this case? Would the same limit be true on a 32-bit computer? I had also purchased Microsoft Office Professional 2007. They said that the same version runs on either 32-bit or 64-bit computers. Is that the case? Does anyone have more experience to share about Best Buy and Geek Squad? The representatives involved say that they usually sell 64-bit computers now. I find this surprising since I thought a majority of software still requires 32-bits today. Is their statement credible? Is this the default retail practice now? Jamal __________ View the list's information and change your settings at //www.freelists.org/list/programmingblind
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