-=PCTechTalk=- Trend Micro and tech support comments.
- From: "Don Wilcox" <Dwilcox3@xxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 22 Jun 2007 09:10:33 -0400
As far as I know, all internet security suites ( a security suite is a
software package that does more than one thing) have at least one feature
that is incompatible with every other security suite. However, as far as I
know, not every install program will uninstall (or at least ask you to
manually uninstall) offending software. It may not recognize all of them.
And, not all uninstalls, including your own manual uninstalls, will actually
remove everything that needs to be uninstalled. Even the Norton Removal
Tool, which brags that it removes everything Norton, left traces behind that
needed to be removed before I could properly install Trend Micro. Trend
Micro support identified the culprit, told me where to find it and how to
remove it.
Trend Micro emailed you the link, because it is too lengthy to provide over
the phone because it would be too easy for you to make a mistake writing it
down and then typing it into your browser. The link they sent you was
probably to download the very latest updated install package (which also
happens to be Vista certified version).
I installed TrendMicro on 5 computers. Two had problems. One with the
traces left behind by Norton. All 5 had Norton installed, don't know why
only one had problems. Trend Micro support was VERY hepful. Of course, I
used email and chat support instead of telephone so I could better
understand the broken English. I always got prompt replies.
To get the anti-spam to work you need to activate it. If you can't find it
in the configuration or in the help files let me know.
Please read carefully all you can find about certain features in TrendMicro
(and other products). Specifically the Website filter and the phishing
alert as well as website access controls and data theft prevention. You
will discover they make frequent and lengthy referrals to an internet based
list of offending sites and content. This may seriously impact the speed of
your computer. On one computer I installed on, it went from fast to
extremely slow. I had to uninstall TrendMicro and reinstall without
activating those features to fix the problem. I don't know which one or
combination caused the problem, I just left all 4 deactivated and the
problem went away. I left them deactivated on the other 4 computers as well
so I don't know if the problem was uniques to a specific computer
configuration or if it is a common problem across different configurations.
Every computer is different. Even if it is exactly the same as mine, it is
still different. Your experience will most likely be different than mine.
Technical support via email or online chat sessions is far superior to that
received over the phone. Online chat sessions get connected within a couple
of minutes. And sometimes the tech is able to access your computer to
physically see what is happening. Telephone support may take an hour or
more and is dependent upon you accurately understanding the technician and
accurately performing the steps instructed. Email is far slower than the
phone but is far easier to understand and you can read it 3 or 4 times to be
sure you do things exactly right. With both chat and email you have a
record of what transpired. With the phone it is your word against theirs.
Don
----- Original Message -----
From: "Dolores" <dshelham@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, June 21, 2007 9:38 PM
Subject: -=PCTechTalk=- Trend Micro and a specific question for Judy re the
program
> Let me preface this with I'm not knocking Trend Micro but just frustrated
> with them :-) Also please excuse the lengthy report.
>
> Earlier today Panda started messing up again which meant I was going to
> have
> to uninstall and reinstall and I said the heck with it and bought the
> Trend
> Micro. Silly me thought since it popped up and said they had to remove
> (or
> maybe it was turn off - not important) Windows Defender and I had to
> remove
> Spybot Search & Destroy because it was incompatible and I had to delete
> THEIR spyware/malware program because it was incompatible (sort of
> surprised
> me) I thought next would come that Panda had to be removed but no! It
> went
> ahead and continued the installation process, seemed to have finished and
> then my computer kept rebooting itself! After the 3rd reboot, I switched
> to
> boot up what previous worked and got it to stay booted. Then went to
> their
> site to get a phone number. Called them, told her what had happened and
> she
> told me she would have to email me a link to uninstall Trend Micro and
> then
> reinstall it (she didn't tell me to uninstall Panda but I had before I
> called her so my computer sits with NO proection whatsoever except for the
> weak Windows Firewall). I ask her if I can't download it from their site
> (I
> was using Mozilla and hoped the tools I added would keep me somewhat safe)
> but nope she had to email it and I would receive it in 5 minutes. I
> figured
> out that I could avoid opening up OE by reading the mail from road runner
> on
> their site. Trying to be a pleasant customer I wait an HOUR and still no
> e-mail. So I call them back and get told that the first person got my
> email
> addy wrong and they would send it right out. They did, I uninstalled and
> reinstalled and seems to be working.
>
> I 'think' I have all my setting correct but mail comes through that is
> obviously either 'phishing' or spam which Panda always caught and Trend
> Micro isn't. Doesn't Trend Micro recognize phishing and if so what
> setting
> am I missing. Thanks.
>
> Also Judy I thought I had saved your e-mail where you were finding the
> statistics but I didn't and would like to know how to do that.
>
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